Support Manager
Support Manager
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Job Description
Overview
SUMMARY
Under direction of Goldbelt Tram Director of Sales & Services acts as Manager On Duty when the General Manager and Director of Sales & Services are not on the premises. Assists departmental Managers in the delivery of services while providing the best possible customer service atmosphere and maximized operational efficiencies. Guides new employees through their first hours at the Tramway completing paperwork making introductions reviewing procedures covering basic HR issues and scheduling their pending orientation. Works on Marketing and Advertisement with Departmental Managers.
Were excited to share that the job is based in beautiful Juneau Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.
Pay and Benefits:
Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However Goldbelt Inc. may in certain limited circumstances grant discretionary performance bonuses outside of this program in the sole discretion of the Company.
Goldbelt Inc. hopes that by providing shortterm incentive compensation this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.s longterm value.
Starting Rate: $25.00 DOE
Qualifications
MINIMUM QUALIFICATIONS (education experience skills)
High school diploma or the equivalent AND four years of tourism/business related management experience.
PREFERRED QUALIFICATIONS (education experience skills)
CPR or first aid certification is desirable.
Excellent customer service/guest relations communications and interpersonal skills.
Responsibilities
ESSENTIAL JOB FUNCTIONS
Solves Problems.
Manager On Duty MOD will oversee support supervisor to make sure that there is suitable coverage when all other Managers are gone after 5:00 PM; checking in with all departments helping where needed dealing with customer service issues responding to guest emergencies counseling employees when necessary striving to meet the Trams objectives of topquality service professional interactions at all points of contact efficient use of Tram resources and procedural reinforcement that result in profitability.
Assists operations in all departments; may be called upon to sell tickets load tramcars seat guests in restaurant expedite meals help with special event preparation help sales in Retail help balance deposits deliver change give directions make deliveries pickup orders from local wholesalers assist with departmental inventories and helps with the movement of goods between the Mountain House and the Harbor Station.
Helps maintain consistent signage and information throughout facilities maintains employee and public bulletin boards looks for safety concerns and offers quick correction or brings the concern to the Director of Sales & Services attends weekly safety meetings and assists with followthrough on identified action items.
Reviews employee applications looking for individuals whose work ethic experience attitude and references indicate the ability to sustain a successful employeeemployer relationship. May vet applicants for specific assignments by checking references and conducting initial interviews; always tries to have a few in the back pocket. Has an understanding of Shareholder hire and helps various departments increase the number of Shareholders Shareholder descendants and other Alaska Natives working at the Tramway.
Guides new hires through their initial paperwork timekeeping procedures meal break options brief on EEO and Sexual Harassment policy appearance customer service and emergency fire & medical response duties.
NECESSARY SKILLS AND KNOWLEDGE
Ability to immediately identify operational and service problems and initiate resolutions and handle all complaints quickly efficiently and in the guests best interests; to plan and organize effectively.
Ability to supervise and motivate staff in all departments; to lead by example; to handle disciplinary and stressful situations in an effective manner;
Ability to work long flexible hours the night shift and possibly a sixday workweek.
Must be proficient in understanding point of sales systems computers and standard office equipment.
Required Experience:
Manager
Employment Type
Full-Time
