Client Service Representative Employee Benefits
Client Service Representative Employee Benefits
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Summary
Paul Global Benefits (PGB) is now a part of World Insurance Associates. World Insurance Associates is a unique insurance organization offering top products and services from major providers combined with attentive service from local agents.
Founded in 2011 World is one of fastestgrowing insurance brokers in the U.S. with over 2200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines surety and bonding employee benefits financial and retirement services and human capital management solutions.
Position Overview
Our Client Service Representative provides general account support and customer service to an impressive roster of multinational clients. In this role you will navigate PGBs Benefit Administration Tool to assist customers with their benefits enrollment needs. This is a tremendous opportunity to join a dynamic team in a growing organization working with diverse global organizations.
Essential Duties and Responsibilities
Qualifications
Equal Employment Opportunity
At World Insurance Associates (WIA) we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our products and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race color ancestry religion sex national orientation age citizenship marital status disability gender identity sexual orientation or Veteran status. In addition WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Worlds property and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Worlds Human Resources Talent Department.
#LIKC1
Paul Global Benefits (PGB) is now a part of World Insurance Associates. World Insurance Associates is a unique insurance organization offering top products and services from major providers combined with attentive service from local agents.
Founded in 2011 World is one of fastestgrowing insurance brokers in the U.S. with over 2200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines surety and bonding employee benefits financial and retirement services and human capital management solutions.
Position Overview
Our Client Service Representative provides general account support and customer service to an impressive roster of multinational clients. In this role you will navigate PGBs Benefit Administration Tool to assist customers with their benefits enrollment needs. This is a tremendous opportunity to join a dynamic team in a growing organization working with diverse global organizations.
Essential Duties and Responsibilities
- Support the account management team in resolving daytoday customer inquiries and escalate issues related to eligibility and member claims
- Develop and leverage knowledge of customer needs and issues to deliver world class service to our clients
- Maintain accurate customer files and records for general reference and office use
- Assist the account management team in managing the endtoend process for customer interactions as well as carrier relationships for daytoday customer issue resolution
- Keep management informed of customer or carrier issues
- Participate in weekly client meetings
- Support the annual Open Enrollment process
Qualifications
- Bachelors Degree preferred
- 1 year of experience in health insurance or employee benefits industry
- Excellent communication and customer service skills as well as sales negotiation skills.
- Life & Health License (preferred)
- Must be proficient with MS Office: Word Excel and PowerPoint
- Selfmotivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.
- Demonstrate effective written and verbal communication including the ability actively listen and problem solve with minimal assistance.
- The ability to multitask prioritize work independently and use discretion surrounding sensitive information.
- Ability to maintain a professional demeanor and positive attitude
Equal Employment Opportunity
At World Insurance Associates (WIA) we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our products and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race color ancestry religion sex national orientation age citizenship marital status disability gender identity sexual orientation or Veteran status. In addition WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Worlds property and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Worlds Human Resources Talent Department.
#LIKC1
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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