Hotel Front Desk Manager
Hotel Front Desk Manager
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Job Description
The Front Office Managerposition is a highvolume hotel guest contact position that requires strong leadership skills great communication attention to detail strong listening abilities problem solving multitasking and efficient organization. As a professional Front Office Manager it is crucial to have great focus/commitment to accomplishing our hotel goals and ability to lead by example to take care of our guests to the highest standard. This hotel position is a challenging but essential leadership position in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. Come help lead our front office department to be top in the industry!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Overseeing the entire Front Office Department.
- Creating and distributingthe front office department schedule.
- Training of all the front office team members in standardspolicies and ongoing tasks/checklists.
- Responding to guest surveys and assisting in guest survey improvements.
- Ensure use of cash drawer accurately and efficiently; keep cash drawer balanced using company policy.
- Assist guests promptly and accurately with questions complaints or requests.
- Assist guests with hotel reservations registration and billing.
- Assist in maximizing companyrevenue leading our front desk team in securing reservations ensure repeat guests stay loyal to our hotel.
- Ensure all guest problems are attended to and resolved within reason and in a timely manner.
- Assist with packaging or luggage storage and delivery if requested.
- Analyze and organize guest reservations for current day and future arrivals.
- Analyze reservations for special requests reservation errors and make corrections as needed.
- Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wakeup calls.
- Complete daily checklists organize paperwork and efficiently print necessary documents.
- Maintain confidentiality of proprietary information; protect company assets.
- Checkin guests securely using all confidentiality identification and credit policies.
- Understand the operation of the property management system.
- Provide guests with general information concerning hotels facilities functions local attractions contact info directions to and from desired locations.
- Be proficient in property security key control procedures as well as fire flood and weatherrelated safety procedures.
- Complete all paperwork necessary for front desk operations including but not limited to registration cards folios credit card authorization forms cash reports room reports etc.
- Maintain cleanliness and order to the front office areas and lobby area.
- Communicates accurate information to other departments such as house counts room status guest service requirements work orders etc.
- Receive and sign packages delivered to the hotel.
- Complete any hotel related task requested by immediate manageror General manager.
EDUCATION / TRAINING / SKILLS / SCHEDULE MINIMUM REQUIREMENTS:
- Minimum of 3years experiencein the Hotel as a Front Desk Agentor a Supervisor .
- Must be able to lift push or pull 50 pounds.
- Must be flexible with working all 3 shifts if required weekends and holidays.
- Excellent Communication
- Teamwork
- Attendance/Punctuality
- Problem Solving
- Customer Service
- Diversity
- Accurate Cash/Card Handling
- Professionalism
- Adaptability
- Dependability
- Initiative
- Planning/Organizing
- Quality Focused
- Safety & Security Focused
ESSENTIAL PHYSICAL FUNCTIONS:Must be able to walk stand and bend for extended periods of time. Must be physically able to grasp grip pull push twist turn and lift boxes or equipment which average around 2530 pounds each and 50 pounds or more with assistance.
Required Experience:
Manager
Employment Type
Full-Time
