Senior Manager Credit and Collections

Lead the Credit and Collections Accounts Receivable department and serve as the face of Credit and Collections shared services while providing bestinclass service. Assist in the creation and of the Collections strategy by incorporating continuous improvement efficiency and accuracy improvements and measure thru metricsbased performance analysis. Manage system and process integration efforts while optimizing processes controls and expenses.

Job Functions:

• Help drive bestinclass Credit and Collections shared services functions by assisting in the definition of the future strategy and serving as the SME/executing on strategic projects. This may include identifying/developing/implementing new processes streamlining processes increasing process efficiencies decreasing errors enhancing/improving systems integrating subsidiaries and developing/implementing required compliance/regulatory initiatives. Incorporate continuous productivity and efficiency improvements using metricsbased performance analysis and a lean approach. Manage system and process integration efforts into a shared service/centralized environment.

• Lead and manage the overall functions ensuring collections are processed timely/accurately and act as a control point to ensure customer additions changes and collections are accurate and timely. Identify quantify and resolve Credit and Collections issues to ensure the accuracy of month end close. Help build the annual budget for the department and review monthly.

• Partner with leaders across multiple functional areas to identify and implement cross functional process improvement/automation opportunities and ensure accurate business process documentation. Build cross functional efficiencies spending less time managing data processing activities and more time on activities which contribute to the success of the business. Seek out and execute against process improvements initiatives that are medium to large in scope; focusing on efficient and effective processes that leverage automation and creative solutions.

• Coach mentor and provide work direction to the Accounts Receivable credit & collections team. Motivate the team to exceed goals and proactively manage qualitative and quantitative performance by ensuring SLAs and other operating metrics are achieved. Serve as a key owner of business processes utilized by the Credit and Collections functional area and build positive relationships and effectively support business partners.

• Lead outsourced Credit and Collections relationships including tracking of key performance metrics and adherence to SLAs. Outsourced relationships include third party collection agencies printing and mailing services and BPO provider etc.

• Serve as the Accounts Receivable SOX owner. Maintain a robust system of internal controls that will ensure compliance with SOX and continuously improve control procedures and compliance. Ensure that systems and procedures are documented consistent and in compliance with company policies acceptable accounting practices SOX and applicable regulations.

Basic Qualifications:

• Education and Experience: Bachelors and 7 years or Masters and 6 years.

• 4 years of management experience

• Strong Excel skills including VLOOKUP data validation filtering and working with large data sets.

• Understanding of SOX control environments

• Understanding of basic accounting principles (GAAP balance sheet P&L journal entries accruals etc).

• Must be 18 years of age or older

Preferred Qualifications:

• Education: Bachelors Degree in Finance or Accounting

• Experience: 8 years of progressive responsibility in a Credit and Collections environment

• Proven analytical skills and the ability to work in a team environment.

• Excellent organizational skills keen attention to detail and the ability to multitask.

• Excellent communication and customer service skills.

• Project management experience strongly preferred both leading projects and partnering with others on multidepartmental projects.

• SAP experience strongly preferred.

• Ability to manage relationship with third party outsourced providers and communication skills to address issues as needed.

Compensation

Benefits

In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:

• Healthcare (Medical Dental Vision)

• Paid Time Off Volunteer Time Off and Holidays

• EmployerMatched Retirement Plan

• Employee Stock Purchase Plan

• ShortTerm and LongTerm Disability

• Infertility Treatment Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.