Sr Salesforce Administrator Architect Support
Sr Salesforce Administrator Architect Support
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Job Description
The Opportunity
We are seeking a Senior Salesforce Administrator to join our Revenue Operations team with added responsibilities supporting Salesforce architecture and solution design. This individual will play a critical role in the management optimization and scalability of our Salesforce ecosystem. Partnering closely with internal stakeholders this role ensures the successful adoption health and continuous improvement of our gotomarket systems (including Salesforce) enabling a seamless and effective user experience across the business.
Reporting to the Head of Revenue Operations this individual will not only own the daytoday administration of Salesforce but will also collaborate on strategic architectural decisions that scale with our growth. The ideal candidate has a strong understanding of the Salesforce platform an architectlevel mindset and a passion for driving operational excellence.
Location:
This position is hybrid with 3 days/week onsite in either our Atlanta GA or Oakville ON office.
Duties and Responsibilities
Salesforce Administration & Architecture
- Own the endtoend management of the Salesforce ecosystem including system configuration maintenance optimization and upgrades.
- Partner with crossfunctional teams (Sales Marketing Customer Success Finance) to design and implement scalable Salesforce solutions that align with business needs.
- Collaborate on Salesforce architecture decisions ensuring adherence to best practices for security scalability and performance.
- Analyze complex business requirements and translate them into technical solutions within Salesforce.
- Support and enhance system integrations (e.g. marketing automation CPQ billing support platforms).
- Map existing business processes identify opportunities for automation and create a unified centralized source of truth.
- Lead all basic and advanced administrative functions including user management profiles permission sets flows reports dashboards workflows and approval processes.
- Serve as the primary point of contact for all Salesforce inquiries owning the support ticketing system and ensuring timely resolution.
- Ensure data integrity through ongoing data hygiene practices and governance strategies.
- Own release management processes sandbox management and deployment of configuration changes.
Enablement & Change Management
- Onboard train and coach new users while growing Salesforce skills and adoption across the organization.
- Develop clear documentation knowledge bases and user guidelines to promote best practices.
- Design document test and deploy new features and functionality with a focus on minimizing manual processes and repetitive tasks.
- Collaborate with stakeholders to align Salesforce functionality with gotomarket strategy and .
- Proactively identify system and process improvements to drive efficiency and scalability.
Qualifications
- 5 years of Salesforce experience preferably in a B2B SaaS environment.
- 3 years as a Salesforce Administrator with a track record of supporting complex Salesforce environments.
- Proven experience with Sales Cloud and Service Cloud (Marketing Cloud CPQ or other Salesforce products a plus).
- Salesforce Administrator Certification required; Salesforce Architectrelated certifications (e.g. Application Architect System Architect) are highly desirable.
- Handson experience supporting or contributing to Salesforce architectural design and scalable solutions.
- Strong understanding of Salesforce best practices including security data management integration and automation.
- Experience working closely with business leaders to define document and implement business processes within Salesforce.
- Proficient in managing system integrations thirdparty applications and AppExchange solutions.
- Excellent communication skills with the ability to collaborate across all levels of the organization.
- Demonstrated ability to evaluate and assess the impact of new business requirements on the Salesforce platform.
Core Competencies
- Solution Architecture
- Problemsolving
- Project Management
- Communication
- Results Orientation
- Analytical Thinking
- Strategic Planning and Organization
- Teamwork and Collaboration
- Critical Thinking and DecisionMaking
- Conceptual and Systems Thinking
Key Performance Indicators
- Data Quality: Reliability accuracy and completeness of Salesforce data.
- System Optimization: Successful implementation of new systems features and process improvements.
- Adoption: High levels of usage and satisfaction from internal stakeholders.
- Scalability: Architecture and solutions designed to support business growth.
WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work crossfunctionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40hour week for it.
Wellness days
Whats better than a long weekend An extralong weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible Work Days
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
Senior IC
Employment Type
Full-Time
