Tenant Welfare Officer

Tenant Welfare Officer

FixedTerm contract FullTime Role

Salary up to 32775 pa

An excellent opportunity has now arisen for a Tenant Welfare Officer to cover maternity leave.

If you are keen to expand your career within the housing sector join us in Mears Housing Management.

About the Role

The Tenant Welfare Officer role forms part of the frontline delivery team providing temporary accommodation and support to people who may be vulnerable or have a special housing need in a pathway to more settled accommodation. Pastoral support is provided by the Tenant Welfare Officer to assist the management and tenancy sustainment of our Tenants so they can manage the accommodation we provide. The key requirement of this service is to ensure that our tenants are in the strongest position to be successful in their followon moves.

The Tenant Welfare Officers role is to ensure clients are assessed at various stages identifying their support needs and actioning the follow through work required to meet those needs. The role also requires partnership and collaborative working with the LA colleagues external agencies third parties and charitable organisations to support resettlement move on and community cohesion and sustainability.

Mears culture is based on performance delivery and measuring success through ownership & accountability and reward and recognition. As such we provide all staff with a full induction and training opportunities throughout their career. We set clear expectations and success measures from the first day and work with our employees to achieve high standards for clients and colleagues.

What will the role involve:

• Assess record and plan welfare and support needs for each client assigned to you. Organise and provide appropriate support for clients preparing to moveon to greater independence. Contribute to the protection of clients neighbours and the local community to support clients when they are distressed ensuring safeguarding and welfare are fully considered in line with processes.
• Delivery of service through signposting direct referral and liaison with other housing health and social care professionals benefits welfare and advocacy agencies and other landlords as appropriate.
• Deliver services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
• Ensure clients understand the mutual terms and obligations of their tenancy managing any breach in line with Mears processes and procedures.
• Conduct regular property inspections to ensure full contractual compliance and successful outcomes of all Key Performance Indicators internal and commercial targets.
• Delivery of move in move out service ensuring all issues and risks are flagged to the relevant teams for action.
• Ensure all records and IT data on systems remains updated with accurate and up to date information. They will also need to meet contractual requirements.
• Be prepared to work as part of a rota to ensure outofhours service cover.

Role Criteria

We are always keen to meet applicants from Property Housing or Social Housing backgrounds however this is not essential.

You will need experience in:

• Delivering front line customer service
• Working as part of a team and independently
• Delivering against targets
• Support service delivery to a vulnerable client group
• Understanding of the roles and responsibilities of statutory authorities and voluntary Groups in providing identifiable support needs
• A flexible working approach and the ability to work to tight deadlines.
• Ability to identify individual and family need and recognise the required support packages to maintain independence
• The ability to communicate effectively with colleagues and clients.
• Ability to work under own initiative.
• Ability to understand differing cultures and change approach to achieve best outcome

All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
• Staff perks with Mears Rewards discounts of up to 10 weekly groceries holidays eye test vouchers Share save scheme plus much more
• Family friendly policies

Apply below or to discuss your application further; contact:

If you need any help with your application process we are here to support you. We will be accessible every step of the way.

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.