Environmental Services Lead Full-Time Evenings

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Interacts in a positive professional manner with patients family and staff. Actively leads/participates in meetings and huddles and contributes to a dynamic team focused work unit to achieve optimal results.

• Ensures employees are well supported and provided with the most uptodate training and department communications through rounding and crossunit work assignments.

• Facilitates teamwork by anticipating staffs needs for assistance and responding positively to requests. Makes contributions to the departments work effort as a whole.

• Responds promptly and positively to requests for assistance from patients staff and visitors. Responds to all assignments to create an environment that is conducive for healing.

• Performs efficient room cleaning processes ensuring timely patient admissions.

• Monitors workload fluctuations and work output of EVS staff works with management to adjust assignments as appropriate to ensure timely delivery of department services.

• Follows department process for room cleaning and discharge inspections as appropriate with the goal of meeting or exceeding HCAHPS or other identified cleanliness scores.

• Achieves discharge daily room cleaning and assigned area turnaround times to meet goals as appropriate.

• During discharge activity tracks logs and notifies appropriate management of safety and repair needs for equipment. Performs safety checks and ensures regular maintenance of all major housekeeping equipment.

• Communicates and documents any facility or patient related issues to management. Corrects minor safety hazards.

• Appropriately uses and stores chemicals paper goods supplies and equipment utilized during a shift.

• Prioritizes department daily tasks and independently manages time effectively minimizing incidental overtime.

• Facilitates strategic staff scheduling in coordination with management to reduce overtime and ensure adequate coverage.

• Assumes responsibility for growth and development. Participates in continuing education and inservice programs.

• Contributes ideas towards improving the efficiency and effectiveness of department processes.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc. preferred

• One year of progressive responsibility in Environmental Services or related field preferred

• Two years of Environmental Services hospital experience preferred

• DOTHAZMAT Certification (DOT) US Department Of Transportation Hazardous Materials Certification (renewed every 3 years) within 90 days

• DL Driver License State Licensure

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Proficient computer skills including but not limited to knowledge of Microsoft Office software

• Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solving

• Demonstrate efficient and safe use of housekeeping equipment and chemicals

• Demonstrates the ability to access information both in the department and within the system to support the department as appropriate

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms and more than 2100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Centers (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houstons regional leader in robotic minimallyinvasive surgeries and specializes in cardiology and cardiovascular services neurology neurosurgery orthopedics and sports medicine and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center Cancer Center Imaging Center Infusion Center Sleep Center Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.