Technical Account Manager - API Integrations

About the Role

Pushpay is seeking a highly skilled Technical Account Manager (TAM). This role is key in fostering strong relationships between our internal development teams our valued customers and thirdparty integration vendors. The TAM will ensure seamless communication and coordination to deliver outstanding technical solutions improve customer satisfaction and drive the overall success of our platform integrations.

The ideal candidate will have both technical acumen and excellent interpersonal skills along with the ability to manage complex crossfunctional relationships and troubleshoot issues proactively.

Ranked number 10 by Seattle Business Magazine in the Washingtons 100 Best Companies to Work For list in the large companies category for 2024; and named as one of BuiltIn Best Places to Work in Seattle Denver and Dallas for 2025.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career we offer:

• 100 employerpaid premiums for Medical HDHP Plan Dental and Vision for employee
• 70 employerpaid premiums for Medical PPO Plan for employees and Medical Dental and Vision for dependents
• 401K match
• Hybrid work model 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range: $117224$130249

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training.

What Youll Do

• Build and maintain strong relationships with key customer and vendor technical teams acting as their trusted advisor on API integration best practices.
• Work closely with the Director of Technology Partnerships to identify prospective customers for API integrations provide technical expertise and help close new business opportunities.
• Own and manage the API integration process for customers and thirdparty vendors from initial onboarding and technical scoping to implementation support and postintegration optimization.
• Collaborate with customers and vendors to gather technical requirements ensuring integrations align with business objectives and technical specifications.
• Lead technical discussions with customers vendors and internal teams to design implement and optimize API integrations.
• Collaborate with thirdparty teams to troubleshoot integration problems and ensure that vendor solutions align with customer needs and expectations.
• Assist customers with troubleshooting integration issues providing both proactive and reactive support.
• Develop deep technical knowledge of our platform and its features to act as an expert resource for customers and internal teams.
• Coordinate with engineering teams to plan and execute API releases enhancements and bug fixes ensuring minimal disruption to customers and vendors.
• Provide ongoing support and guidance to customers and vendors to troubleshoot APIrelated issues and ensure successful integration and adoption.
• Analyze API usage patterns and identify opportunities for optimization scaling or improvements in performance ensuring that integrations are as efficient as possible.
• Lead crossfunctional projects related to API integrations ensuring that all stakeholders (customers vendors internal teams) are aligned on timelines deliverables and expectations.
• Track and report on key metrics related to API usage integrations revenue integration performance and customer/vendor satisfaction providing regular updates to management and key stakeholders.
• Work closely with the Customer Success team to identify upsell opportunities and ensure customers are fully utilizing API features to derive maximum value.
• Work alongside engineering leadership to manage relationships and projects with third party.

What Youll Bring

• 5 years of experience in API management integration or technical account management in a SaaS environment.
• Proven track record of working with external vendors customers and internal teams to successfully deliver API integrations.
• Experience working in an Agile development environment.
• Familiarity with common integration protocols (REST SOAP Webhooks GraphQL) and technologies (OAuth API keys JWT etc..
• Excellent communication skills with the ability to articulate complex technical concepts to nontechnical stakeholders.
• Ability to prioritize and manage multiple API integration projects simultaneously.
• Handson experience with API tools and platforms (Postman Swagger Apigee etc..
• Strong problemsolving skills and the ability to troubleshoot and test APIrelated technical issues.
• Familiarity with developer tools CI/CD pipelines and version control systems (Git).

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds walking bending or standing as necessary. This description reflects managements assignment of essential functions it does not prescribe or restrict the tasks that may be assigned.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses EVerify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law or you require religious accommodation and you wish to discuss potential accommodations related to applying for employment at Pushpay please contact .

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected strengthening community connection and belonging through our suite of mobile apps management software and giving technology. Our 550 Pushpay teammates support 10000 customers as they drive social good and were honored to have processed over $15 billion in charitable giving. Were growing fast including some exciting acquisitions in recent years and we need driven talent. Join Pushpay and grow with us!

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