Help Desk Analyst Remote New York State Only
Help Desk Analyst Remote New York State Only
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Weekly Salary
USD 15 - 17
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating endtoend service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of endtoend IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on X @Zones and LinkedIn and Facebook.
Position Overview:
The Help Desk Analyst will provide Level 1 support to clients. This position will provide customerfriendly assistance to clients experiencing difficulty using IT products and services. The Technical Support Analyst will troubleshoot diagnose and resolve or escalate Level 1 incidents received as necessary. You may also install configure administer support and analyze the network status monitoring tools. We provide 24/7 support and offer 1st 2ndand 3rdshift schedules with the opportunity for advancement.
What youll do as the as the Help Desk Analyst:
The requirements above below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
- Performing technical customer support to our NYS client via telephone chat and email support
- Provide level 1 triage and resolutions such as password resets account unlocks and troubleshooting network connectivity issues.
- Performing callbacks as required
- Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
- Acting as a subject matter expert (SME) across limited subject areas.
- Training and mentoring other service desk associates as needed
What you will bring to the team:
Education
- High School Diploma/GED or equivalent experience
Required Experience:
- Ability to learn and become knowledgeable of customer products and services
- Experience working on a help desk/service desk handling tickets preferred
- Experience troubleshooting Desktop hardware and associated peripherals preferred
- Proficiency in navigating accounts with multiple skill set requirements
- Demonstrate effective soft skills active listening skills and ability to empathize with customers situation
- Ability to eventually resolve more complex support ticket requests
- Ability to provide support to new team members
- Effectively manage the length of calls/handle time
- Ability to thrive in a fastpaced but fun work environment.
- Promote teamwork and call center success
- Must have an entry to intermediate understanding of Microsoft Outlook 2010 Windows 10 Various web browsers and basic computer terminology
Qualified candidates can expect an hourly wage range of $15.50 $17.00 per hour depending on experience.
Zones offers a comprehensive Benefits package
While were committed to providing toptier solutions were just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
While were committed to providing toptier solutions were just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits including medical dental and vision coverage life insurance disability insurance a 401(k) plan with matching provision and many more. Generally Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones work is more than a job it is an exciting career on a global team that is client centric has a passion for technology embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Zones participates in EVerify. EVerify is a system that compares information from an employees Form I9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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