Senior Manager Customer Success Architect
Senior Manager Customer Success Architect
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Job Description
Strength in Trust
OneTrust unlocks the full potential of data and AI securely and responsibly. Our platform enforces the secure handling of company data empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security privacy governance risk ethics and compliance OneTrust enables seamless collaboration between data teams and risk teamsto enable rapid and trusted innovation. Recognized as the market leader in trust OneTrust boasts over 300 patents and serves more than 14000 customers globally ranging from industry giants to small businesses.
The Challenge
As a Senior Manager Customer Success Architects your role iscritical to scaling the EMEA CSA function ensuring a consistent and highquality customer engagement model that drives product adoption business value and measurable outcomes. Given EMEAs market nuances this leader will be responsible for adapting methodologies to different regional customer needs while aligning to global strategies.
Your Mission
- Lead and scale a customerfacing technical team of 8 people that provides advisory services to drive business outcomes.
- Develops and implements structured methodologies for delivering repeatable highvalue engagements.
- Partners with CSMs Sales and Account Teams to align engagements with customer success plans.
- Drives crossfunctional collaboration with Product Support and Marketing to enhance adoption strategies.
- Uses datadriven insights to optimize team performance and improve customer engagement models.
- Brings deep technical knowledge of OneTrust solutions (or equivalent SaaSbased platforms).
You Are
- Strategic yet handson able to define highlevel strategies but also dive into details.
- Customerfirst mindset passionate about driving value and business outcomes for customers.
- Influential communicator able to articulate complex ideas clearly to both technical and nontechnical audiences.
- Strong leadership and coaching skills able to mentor and develop a highperforming team.
- Resilient and adaptable thrives in fastpaced evolving environments and can make decisions under pressure.
Your Experience Includes:
- Bachelors or Masters degree
- 10 years of customer success or software consulting experience
- People Management experience (preferably a team of Customer Success Architects or Technical Account Managers) of at least 5 years
- Effective customerfacing communication skills.
- Proven ability to engage across corporate functions (Professional Services Product Management Sales andExecutive).
- Proven ability to build trust and communicate effectively with CSuite VP and Directorlevel contacts along with daytoday users of thesoftware.
- Excellent verbal and written communication skills including the ability to chair meetings or hostwebinars.
Where we Work
OneTrust embraces a flexible working model. The underlying why for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together inperson throughout the year to collaborate build connections learn from each other and celebrate our wins toFinish Stronger.
Each role may have specific flexible hybrid or inoffice requirements so we encourage you to verify the location of the role with your recruiter during your first interview.
Benefits
As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity stock options annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities companypaid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit onetrust/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company.The fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @onetrust email address. You may also receive legitimate emails from @us.greenhousemail. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @docusign email address. For more information or if you have been targeted please reach out to .
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new industry Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.
Required Experience:
Senior Manager
Employment Type
Full Time
