Director Technology Operations
Director Technology Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 150000 - 180000
1 Vacancy
Job Description
RAPP Chicago is looking for a Director Technology Operations to join our awardwinning Technology team.
WHO WE ARE:
We are RAPP world leaders in activating growth with precision and empathy at scale.
As aglobal nextgeneration precision marketing agencywe leveragedata creativity technology and empathyto foster client growth.We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviors and aspirations.
We foster an inclusive workplace that values diversity and emphasizes personal wellbeing.
HOW WE DO IT:
At RAPP our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data connected content and connected decisioning.
Our data analysts identify who that person is our strategists understand what they want and our awardwinning technologists and creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.
Part of Omnicoms Precision Marketing Group RAPP is comprised of 2000 creatives technologists strategists and data and marketing scientists across 15 global markets.
YOUR ROLE:
RAPP has a tradition that encourages entrepreneurial thinking innovative solutions and the conviction to execute. We seek individuals who thrive in a fastpaced problemsolving environments. We are looking for a talented Technology Operations Lead with expertise working in the CRM space. In this role you will Lead Operational Continuity and Maintenance for our modernized marketing platform. You will have an opportunity to work in the niche Government Cloud platform that is offered only to the Department of Defence agencies. In this role you will have endless possibilities to grow and make an impact in an organization that is witnessing tremendous business growth.
YOUR RESPONSIBILITIES:
- Oversee maintenance of the MarTech platform applications and systems
- Foster and manage relationships both internally as well as with our clients and agency partners
- Using industry best practices oversee application troubleshooting maintenance identification escalation and resolution of issues
- Establish vendor management SOPs including SLA monitoring problem resolution and service requests.
- Make informed and timely decisions in high pressure situations to minimize operations impact from system outages / issues.
- Manage and mentor production support team and mature operations management processes.
- Plan and manage multiple system upgrades and releases on a quarterly and monthly basis.
- Measure system performance health by building log analytics and alerting mechanisms.
- Provide daily / weekly / monthly Service Management Metrics update to leadership and clients partners.
REQUIRED SKILLS:
- Bachelors degree in Computer Science Information Technology or a related field
- Proven leadership experience (typically 5 years) in IT operations Production Support or similar roles
- Demonstrated experience of coaching and managing a team of production support analysts /engineers
- Experience and knowledge of incident problem and change management processes including ITIL best practices and service management principles
- Excellent communication and interpersonal skills
- Strong analytical skills and ability to identify patterns and trends in incident and problem data
- Experience managing multiple vendors and service providers
- Proficiency in IT monitoring tools and incident tracking systems (AWS CloudWatch CloudTrail DataDog ELK Service Now)
- Sound understanding of IT infrastructure and application architectures
- Proficient in Marketing Technologies and Tools such as Pega
- Solid proficiency in operations in public cloud (AWS in particular)
- Strengths in executive level communications reporting and presentations
- Open to Hybrid work schedule. Should be able to commute to our Chicago downtown office
- US Citizens only
GOOD TO HAVE (NOT MANDATORY) QUALIFICATIONS:
- T3 Security Clearance
Our hybrid work model:
RAPPs current hybrid model is designed to enable inperson connections and collaboration that is core to our culture while also supporting flexibility for all employees. As such we have the option to work from home two days per week if wed like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance 401(k) stock options Healthcare & Dependent Flexible Spending Accounts vacation sick and personal days and positive activism days paid parental leave and disability benefits. For more information regarding Omnicom benefits please visit www.omnicombenefits. A reasonable estimate of the salary for this role at the time of posting is $150000 $180000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including but not limited to: skill set experience and training certifications; etc. This is an exempt position. If your requirements fall outside of this range you are still welcome to apply.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status.
NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Required Experience:
Director
Employment Type
Full Time
