Assistant II - Educational Technology Support Hourly

Job Description Summary:

Job Description:

Description of Duties and Tasks

• Facilitate the check out of available technology to faculty and staff.

• Troubleshoot and resolve issues with classroom audio/visual technology.

• May review and provide recommendations to update departmental webpages and/or knowledge bases.

• Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from ACC faculty and staff.

• Corresponds with other ACC teams and departments including IT Services Student Technology Services etc. on behalf of ACC faculty and staff.

• May be assigned responsibility for special projects such as scheduling rooms compiling information packets creating spreadsheets charts and graphs and other projects.

Knowledge

• Office procedures and practices.
• Customer service techniques.
• Use of Zoom Blackboard and other academic technologies is a plus.

Skills

• Maintaining an established work schedule.
• Establishing and maintaining effective internal and external relationships.
• Maintaining confidentiality of workrelated information and materials.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills with attention to detail and followthrough.
• Entering data maintaining files and performing other clerical duties.
• Effective customerorientation when working with a diverse population.

Technology Skills

• Use a variety of spreadsheet word processing database and presentation software.
• Ability to operate computers and tablet devices.
• Ability to operate projectors microphones and other AV technologies is a plus.

Required Work Experience
As required.

Required Education
As required.

Special Requirements

None

Physical Requirements

• Work is routinely performed in a standard office or similar environment.
• Subject to standing walking sitting bending reaching kneeling pushing and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety

Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices

Pay Rate

$24.10/hour

Number of Openings:

Job Posting Close Date:

Clery Act

As required by the US Department of Education employees are required to report violations under Title IX and under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act) you will be notified trained and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an allinclusive list of duties and responsibilities of the job nor is it an allinclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add change amend or delete portions of this job description at any time with or without notice. Employees may be required to perform other duties as requested directed or assigned. In addition reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.