Operations Manager
Operations Manager
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Job Description
Elevate Your Career with Kenway & Clark Operations Manager Wanted!
About Us
Kenway & Clark is more than just a farm machinery business; were a thriving locallyowned enterprise with a legacy of excellence that spans over 60 years. With locations across NSW and Goondiwindi QLD were renowned for our exceptional and reliable aftersales service. Our dedication to customer satisfaction and community impact drives us forward and as we continue to grow were on the lookout for an exceptional Operations Manager to join our Tamworth dealership.
Why Kenway & Clark
At Kenway & Clark were passionate about creating a positive and rewarding work environment. We believe that a great workplace culture and energetic team are the keys to our success. If youre driven aspirational and eager to be part of a progressive business youll fit right in!
About the Role
As our new Operations Manager youll be at the helm of the Tamworth dealership working closely with the CEO and divisional managers. Youll oversee daily operations ensuring we meet our targets and exceed customer expectations in the agricultural machinery sector. A critical part of your role will be leading our service and parts teams to deliver seamless support to our customers maximising equipment uptime and operational efficiency.
Additionally youll collaborate with the Sales team to ensure dealershipwide support for sales efforts creating a seamless and positive experience for customers.
Your Mission
- Lead with Impact Manage and inspire a dynamic team fostering a culture of excellence and empowerment.
- Service Excellence Oversee and optimise service operations in consultation with the Group Service Manager to ensure timely highquality maintenance and repairs keeping customers equipment in peak condition.
- Parts Management Work closely with the Group Parts Manager to ensure efficient inventory control availability and distribution of parts to maintain stock levels and meet customer needs.
- Customer Satisfaction Guarantee topnotch service standards strengthen customer relationships and drive repeat business.
- Drive Growth Identify and pursue new business opportunities while championing the Kenway & Clark brand.
- Sales Support Work closely with the Group Sales Manager and the Tamworth sales team to ensure that all dealership departments align to enhance customer experience and drive business success.
What Were Looking For
- Proven Leadership Demonstrated experience in operations management or a senior management role with a knack for motivating and guiding teams.
- Service & Parts Expertise A solid understanding of aftersales service maintenance operations and parts inventory management in an agricultural or heavy machinery setting.
- CustomerCentric A strong commitment to exemplary customer service and relationship building.
- Organisational Skills Ability to juggle multiple priorities manage time effectively and thrive under pressure.
- Excellent Communication Skilled in engaging with others across various channels in person over the phone and in writing.
- Community Focused A genuine passion for making a positive impact in the local community.
Whats in It for You
- Competitive Salary Tailored to your skills and experience.
- Perks & Benefits Company vehicle (limited personal usage) laptop phone and a generous annual KPI incentive program.
- Recognition Years of service rewards to celebrate your milestones with us.
If youre an experienced Operations Manager with a passion for agriculture strong service and parts expertise and a drive to make a difference wed love to hear from you!
Ready to Apply
Take the leap and join the Kenway & Clark team. Apply now to become a vital part of our mission to support farmers and enrich communities across the region.
Note: This position is open only to individuals with the right to work in Australia. Unfortunately we are not registered to sponsor.
For more information or to discuss this opportunity contact our HR team at 0 or email .
Required Experience:
Manager
Employment Type
Full Time
