Quality Improvement Specialist
Quality Improvement Specialist
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Job Description
Position Profile
Humber River Health. Lighting New Ways In Healthcare.
Since opening our doors in 2015 as North Americas first fully digital hospital we remain unwavering in our belief that we can change the hospital where we work the community where we live and the world of healthcare beyond our borders. Serving a community of 850000 residents in North West Toronto Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients to eliminate inefficiencies and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queens University and committed to becoming a community academic hospital. Clinical Excellence Optimizing Care through Technology and Community Connection frame our Research Strategy.
At Humber River Health were not hoping for a renaissance we are making it happen. As part of our dynamic team you can lead the way as we continue our journey towards high reliability care!
We have an exciting opportunity for a Permanent Fulltime Quality Improvement Specialist to join our team within the Quality & Patient Safety team.
Employment Status: Permanent Full Time
Duration (if contract): N/A
Hours of Work: Monday to Friday some flexibility is required.
Location: Wilson Site
Labour Group:Non Union
Reporting Relationship: Director Quality and Patient Safety
Responsibilities:
- To improve the health of our community through engineering safe systems enhancing the experience and outcome of the patient/family and reducing risks/costs
- To lead quality improvement initiatives and projects that enhance patient safety satisfaction and trust in HRH patient care and increase operational and resource use efficiency and reliability
- Lead patient care quality improvement and enhancement initiatives (e.g. patient satisfaction safety patient care outcomes trust in HRH patient care services) to increase operational efficiency and reliability and reduce clinical and operational risks and cost
- Analyze current practices and work flows collect and use data to identify opportunities for improvement facilitate group discussions develop and implement changes using change management practices
- Engineer (define design implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents (e.g. patient family staff physician volunteer etc. using Human Factors engineering principles including:
- satisfaction with health care services outcomes and safety
- technologies equipment and process risk prevention (e.g. prevent equipment failure)
- Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews investigating safety incidents analyzing data identifying trends and implementing recommendations
- Foster a culture of patient quality improvement safety and risk reduction
- Lead preparation and review of mandated reporting requirements that meet governmental and organizational performance objectives
- Implement evidence based best practices in patient care services and care quality
- Research analyze develop and disseminate new knowledge regarding patient care and safety quality improvement risk reduction and improving data driven decisionmaking
- Provide subject matter expertise in the development of project requirements and/or resource plans for direct supervisor approval
- Recommend strategic priorities for direct supervisor approval (e.g. data analysis to define areas for improvement)
Requirement:
- Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
- Professional Engineering (P. Eng. license recognized by the Professional Engineers of Ontario (PEO) preferred
- Regulated Health Professional (e.g. RN Clinical Psychologist Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
- Minimum of 3 recent experience in leading patient experience quality improvement initiatives.
- Demonstrated computer skills using MS Office (Outlook Word Excel PowerPoint Visio etc.
- Experience in Quality improvement science (e.g. Lean Six Sigma High Reliability) Human Factors engineering Service design Change/risk management Project management and Statistical analysis required
- Experience in Ethnographic research preferred
- Experience in negotiation facilitation problem solving decisionmaking critical thinking analysis organization and time management and interpersonal required
- Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
- Demonstrated initiative in improving work skills and processes
- Excellent attendance and discipline free record required.
Why choose Humber River Health
At Humber River Health our staff physicians and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Torontos Top Employers by Mediacorp Canada Inc. We support employees by providing evidencebased leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to highquality patient care and demonstrate our values of compassion professionalism and respect.
Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health is a priority. We encourage applicants from all equitydeserving groups including but not limited to individuals who identity as Indigenous racialized seniors persons living with disabilities women and those who identify as 2SLGBTQ.
Applicants will not be discriminated against on the basis of race creed sex sexual orientation gender identity or expression age religion disability medical condition or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.
Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.
Required Experience:
Unclear Seniority
Employment Type
Unclear
