Field Service Engineer Bilingual Spanish Preferred
Field Service Engineer Bilingual Spanish Preferred
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Job Description
This job is located at: 5300 Hollistar Suite 230 Houston TX 77040
PLS: People. Location. Service
Why PLS Because You Deserve Better! PLS which stands for PeopleLocationService is a leading retail provider of financial services. The P comes first because our customers are at the center of everything we do and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group headquartered in Chicago is comprised of over 200 financial service centers in 12 states. Through our check cashing lending and our PLS Auto store we provide consumers with convenient financial products and services to help them manage their daytoday financial needs. Although many of our customers have banking relationships we believe that our customers use our financial services because they are more convenient transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg who serve as CoPresidents.
Position Overview:
The Field Service Engineer must have A level certification and/or experience with a focus on customer support and effective communication. The IT Field Service Engineer will be responsible for supporting all IT related equipment in our store locations. Must be available for after hour/emergency calls from our Service Desk team for store related issues
Job Responsibilities:
As a Field Service Engineer your daily duties will consist of and may not be limited to the following:
- Provides preventative and corrective field technical service all store IT Hardware network equipment Software and process equipment on site at client locations.
- Directs coordinates and assists with scheduled and unscheduled equipment repairs and maintenance.
- Represents PLS in a professional manner at all times.
- Follows all Company and Security procedures.
- Demonstrates proficiency in accurately and efficiently diagnosing and repairing IT problems on multiple platforms of OSs and software.
- Possesses a strong knowledge of IT Hardware and OS technologies as well as comprehensive diagnostic and analytical skills.
- Will have callout project responsibilities and responds to emergency maintenance calls.
- Responsible for submitting accurate Service Desk tickets and other necessary paperwork.
- Is dedicated to customer service and maintains professional working relationships with customers and coworkers.
- When applicable will try to troubleshoot/resolve the problem remotely.
- Perform proactive store activities as outlined by PLS
- Manage local asset inventory
Job Requirements:
- 5 8 years of experience in a IT discipline providing excellent customer service
- A college degree is preferred or the equivalent in experience
- Technical certifications preferred (A Network
- Experience with Microsoft Windows based platform
- Experience with Webbased applications
- Reliable insured car
- Valid Drivers license.
- Excellent verbal and written skills
- Must be able to multitask in fast pace environment
- Strong troubleshooting skills
- Ability to work independently with a strong teamoriented work ethic
- Project a calm professional demeanor at all times
- Organizational skills with the ability to prioritize and multitask
- Demonstrate flexibility (e.g. redeployment offhour setup requests etc.
- Bilingual English/Spanish preferred
Physical Requirements:
- Must be able to sit and/or stand for long periods of time.
- Ability to lift 15 lbs.
Benefits:
Benefits for eligible employees include medical/dental/vision 401k vacation opportunities for advancement ongoing training available.
We strive to demonstrate our Core Values in all positions at PLS:
Communication Customer Focus Integrity and Trust Teamwork Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability marital status protected veteran status or any other characteristic protected by law. PLS Financial Services is a drugfree workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify your Recruiter or a member of our Human Resources team to make arrangements. The decision on granting reasonable accommodation will be made on a casebycase basis.
For jobs located in the City of Los Angeles consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance qualified applicants with criminal histories will be considered for employment
Pay Range
$25 $25 USD
Employment Type
Full Time
