Customer Loyalty Specialist with French ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development data management nonfinancial risk & compliance audit and retail operations to 24 ING units worldwide with the help of over 1700 highperforming engineers risk and operations professionals.

We started out in 2015 as INGs software development hub a distinct entity from ING Bank Romania then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bankwide capabilities and operate from two locations: Bucharest and ClujNapoca.

Our tech capabilities remain the core of our business with more than 1500 colleagues active in Data Management Touchpoint Channels & Integration Core Banking and Global Products.

We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.

For us impact isnt a perk. Its the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you

The Mission

We are looking for a talented and enthusiasticCustomer Loyalty Specialist to join ourteam for Client Services Business.

Your day to day

As a member of the Customer Loyalty Team (CLT) you will:

• Resolve daily operational challenges by initiating discussions with other departments outside your area of expertise.
• Address requests related to corporate international clients from the group.
• Manage and process operational/noncommercial documentation and correspondence with clients including account opening confirmations and capital increase letters.
• Contact clients regarding account administration issues recalculations payment investigations and general banking operations (excluding commercial aspects).
• Ensure the accuracy and completeness of static data and client documentation in banking systems.
• Open close block or unblock client accounts based on external or internal requests.
• Set up client accounts for automatic balance transfers and interest postings.
• Verify and confirm client signatures for processing requests.
• Sign confirmations regarding client account statuses alongside Relationship Managers when necessary.
• Accurately process documentary products such as guarantees and amendments within the required timeframe.
• Analyse guarantee letters for facility limits amounts tenors and expiration dates.
• Instruct and process necessary corrections on client accounts.
• Investigate operational errors reported by clients whether due to incorrect instructions or processing delays.
• Provide Swift messages confirming client payments and ensure banking correspondence via SWIFT with involved financial institutions.
• Actively participate in implementing Agile methodologies and maintain this working style.
• Ensure individual and team participation in Agile events (daily standups and retrospectives) and keep these events effective.
• Engage in various local and international projects related to the departments general activities or specific Client Services tasks as requested by management.

What youll bring to the team

• Education: Bachelors degree or completion of high school with an Economic profile along with relevant experience and training in banking operations or accounting.
• Experience: At least one year of operational banking experience preferably in a clientfacing role including servicing clients via phone email and chat.
• Professional Qualifications: Training in customer service and banking operations.
• Proficiency in MS Office.
• Language Proficiency: Fluent in French (spoken and written) and solid knowledge of English;
• Professional Knowledge: Understanding of banking legislation and related regulations.
• Competencies: Strong communication skills (oral and written) ability to build and maintain effective collaborative relationships clientoriented attitude and good organizational skills.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read the privacy notices on ourwebsite (make sure to scroll until you reach the Data Protection section/ Candidates tab).