Cloud Technical Lead German-Speaking

Cloud Technical Lead Hybrid

Nice to meet you!

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

Were also a debtfree multibilliondollar organization on our path to IPOreadiness.If youre looking for a dynamic fulfilling career coupled with flexibility and worldclass employee experience youll find it here.

About the job

As a Cloud Technical Lead for the SAS Cloud team in SASs Cloud and Information Services (CIS) division you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers analysts developers and implementation team members to deliver world class SAS service.

You will leverage your deep technical skillset and knowledge to provide technical leadership guidance and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customers success criteria. Through documentation automation and knowledge management you will enable global teams to respond quickly and efficiently to operational incidents.

You will support the team with training expertise mentoring and best practices related to enterprise application technology architecture and support. You will work with global R&D (Research & Development) Product Technical Support and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.

You will lead the team in efforts to improve quality efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

As a Cloud Technical Lead you will:

• Provide technical leadership and ownership from project kick off through UAT (User Acceptance Testing) and golive for hosted and remotely managed customer projects
• Post golive project consultation for major changes (upgrades migrations etc. and to help identify and resolve complex problems caused by repetitive incidents
• Ensure that all current and future technical project requirements (tasks changes deliverables etc. have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success
• Enhance operational requirements to improve system stability monitoring awareness and decrease operational burden to ensure a positive customer experience
• Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity increased urgency or the potential for reduced effort or cost
• Ensure SAS Cloud standards and best practices are adhered to and validated
• Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas
• Deliver excellent customer service using a customer first and continuous improvement mindset
• Use IT (Information Technology) Service Management best practices for change incident and problem management to meet and support Service Level Agreement requirements SAS Cloud customers
• Create and maintain service documentation including runbooks knowledge base articles and wiki content
• Configure manage monitor and debug midtier software
• Manage monitor and maintain containerbased applications deployed in cloud container services
• Develop tools and software to manage SAS and thirdparty software
• Diagnose document report and resolve system problems
• Work directly with external customers and interface with other support teams and vendors

Required Qualifications

• 5 years of experience writing programs in more than one language required. Two years of experience in end user and system administrator consulting or providing other firstlevel consulting required.
• Equivalent combination of education training and experience may be considered in place of the above qualifications.

• Bachelors degree in a quantitative field such as Computer Science Information Technology or related field.

• 5 years of technical experience including:

  • 2 years of experience of SAS Administration or support
  • 2 years of experience in systems support user support customer support consulting or training for enterprise class software and/or hardware
  • 2 years of experience with UNIX or Linux supporting enterprise class applications
• Right to work in the UK or Spain
• Fluency in German and English. Spoken and Written.
• Youre curious passionate authentic and accountable. These are ourvalues and influence everything we do.

Preferred Qualifications

• Familiarity with cloudbased platforms like Microsoft Azure AWS (Amazon Web Services) GCP (Google Cloud Platform) or OpenShift
• Experience with containers container based applications and/or container orchestration tools
• Experience with Python Ansible or Kubernetes
• Scripting experience (bash PowerShell etc.
• Installing and using SAS software and solutions
• Programming in SAS
• Deploying and managing JavaEE web application.
• Java or Web development experience
• Ability to travel occasionally within region

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.

Additional Information:

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law.

Job level will be determined based on the applicants education skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified sas email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact

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