Merch Systems Specialist
Merch Systems Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
The Merch Systems Specialist will support the Catalog Team in delivering bestinclass vendor care user troubleshooting and documentation of system improvements and technology processes. The candidate will interact crossfunctionally with Content eCommerce and Vendor teams to support PIM configuration and administration and must be comfortable communicating with a variety of stakeholders. The ideal candidate is highly organized detailoriented and comfortable synthesizing complex user requirements to simple if x then y statements. The ability to identify both shortterm treatment and longterm cures for operational speed bumps will be essential for candidates to thrive in this role.
This position sits onsite 5 days a week in Grapevine TX.
Responsibilities:
- Train Vendors and internal users on Syndigo PIM system in addition to troubleshooting user issues.
- Create comprehensive platform/workflow documentation and materials to support business teams on the use of PIM.
- Collaborate with Catalog Product Manager Content and Merchandising leadership to execute shortterm solutions (with guidance) to catalog speedbumps.
- Organization of Jira tickets to track and communicate broader system trends to Catalog team.
- Communicate biweekly updates to broader GameStop teams on improvements known bugs and surveying for future catalog improvements.
Breakdown of Merch System Admin responsibilities per week:
- Vendor Setup Training and Care 25
- Implementation of shortterm Catalog needs (Reference lists internal trainings and troubleshooting user access requests taxonomy audits application log monitoring email notification settings) 25
- Business rule testing workflow monitoring access configuration updates in addition to verifying quarterly Syndigo product updates in QA environment 20
- Documentation of Trainings and System Improvements (huge! Patch Note newsletter surveying of product improvements 15
- Jira ticket tracking followups and escalation 15
Skills/Proficiencies:
- 13 years in Merchandise Operations Vendor Care or similar Content Roles
- 13 years experience working with Jira or Confluence
- 13 years with customerfacing communications in retail IT or related fields.
- Strong working knowledge of process optimization
- Experience with Syndigo or similar PIM system a plus
Fulltime store positions at GameStop are also eligible to participate in incentive programs health benefits paid time off 401 (k) employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
