Team Manager

Pro currently has an exciting opportunity to join its Insurance Services team as a Team Manager and we are open to receiving applications from people with a range of experience levels.It is likely that you will have a background in Financial Services Banking Insurance or a similar industry.

The successful applicants will support our prestigious clients and manage a Team of up to 15 FTE while being responsible for meeting all Client service levels deliverables and deadlines.

Pro operates a hybrid working model with time split between working from home and from our Gloucester and/or Liverpool office as required.

Main Duties and Responsibilities

• Management/leadership of 10 to 15 staff.
• Monitor KPIs and SLAs. Produce daily and weekly client reports leading the weekly update calls. Arrange drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings.
• Developing and building upon existing client relationships and being the main point of contact dealing directly with clients in a collaborative and professional manner.
• Responsible for optimising team structure staff development and associated objective monitoring through the appraisal process including overall Team Performance and individual PD plans.
• Manage the recruitment process and deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training.
• Provide hands on technical Quality Control support to ensure the team is achieving client SLAs.
• Contribute to new business projects and support pitches. Support consultancy projects.

Skills and Experience

• Demonstrated experience of leading and managing people either direct line management or via projects.
• Good corporate financial awareness and proactive understanding of team utilisation together with experience of using workflow tools to monitor measure and act upon performance management information.
• Able to navigate around a variety of systems such as clientdeveloped systems and various document management a
• Ability to prioritise team workload to meet deadlines.
• Excellent communication and able to work on own initiative.
• Strong experience in working with Microsoft packages including Excel and PowerPoint.
• Good understanding of team utilisation together with experience of using workflow tools to monitor measure and act upon performance management information.
• Strong data analysis skills; the ability to draw insights from MI and make recommendations for process people or organisational improvements.
• Maintain a conscientious positive and enthusiastic approach to work maintaining good working relationships with Clients direct reports and colleagues.
• Essential to be able to maintain a conscientious positive and enthusiastic approach to work maintaining good working relationships with colleagues and clients.

By submitting your personal data to Pro and by using our website you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information please refer to our Data Protection Policy a copy of which can be requested from Pro HR.

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.