Client Manager Transportation
Client Manager Transportation
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$ 80000 - 100000
1 Vacancy
Job Description
WHAT WE OFFER:
- Great learning and growth opportunities
- Hybrid remote work flexibility
- A competitive compensation package
- Full Benefits Package
- RRSP Matching Program
- Professional Development Courses & Designations
- 100 tuition reimbursement for business relevant courses and training
- Onsite Fitness Facility
- A volunteer day to make a difference and give back to your community
- Vary days including a day off for your birthday
POSITION OVERVIEW:
Our client is hiring for an experienced Client Manager Commercial who is a knowledgeable expert advisor in commercial transportation insurance lines of business. The successful candidate will be responsible for managing a book of business servicing clients in a courteous and professional manner and assisting the producer in obtaining maintaining and expanding business.
RESPONSIBILITIES:
- Responsible for managing a renewal book of business
- Works closely with Producers and other brokerage staff on all aspects of client service marketing and renewal while adhering to the brokerages best practices and standard procedures.
- Maintain a persistently highlevel retention rate on your Book of Business
- Maintain a retention rate of 95 or higher on your Book of Business
- Set clear expectation for client and business partners by providing same day response time
- In collaboration with Producers; coordinate support plans discuss arising issues and create comprehensive plans for existing clients
- Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and followsup on crossselling opportunities when appropriate
- Responsible for the preparation of proposals for prospect and stewardship reviews for existing clients
- Manage account documentation (i.e. routine inquires quotes binders statement of values insurance contracts endorsements cancellations etc.
- Review clients current coverage and exposures loss experience and analyze risk to determine the product/service requirements
- Maintain uptodate EPIC workflow documentation and ensures workflows are followed
- Ensure accurate and timely servicing and billing of accounts
- Participate actively in crosssell campaigns and other initiatives as required
- Actively develop an increased knowledge of related insurance products and client needs
- May participate in or conduct client meetings when necessary
- Participate in training and professional development courses to enhance skills and industry knowledge
- Maintain positive working relationships with clients staff other departments and offices
REQUIREMENTS:
- Minimum 5 years of commercial transportation insurance experience required
- R.I.B.O. license required
- C.I.P. or C.A.I.B. designation(s) preferred
- Client development/relationship management experience
- Solid understanding of policy wordings/coverages
- Ability to mentor others and proven negotiation skills
- Strong attention to detail time management problem solving and analytical skills
- Ability to be a self starter with strong written and oral communication skills as well as organizational skills
- Advanced skills in Outlook Excel Word and EPIC
If you have what it takes I want to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
