Senior Food and Beverage Operations Manager
Senior Food and Beverage Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 69000 - 85000
1 Vacancy
Job Description
JOB SUMMARY
Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies standards and procedures. Manages daytoday operations monitors quality and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 5 years experience in the food and beverage culinary or related professional area.
OR
2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 3 years experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Managing DaytoDay Operations
Assists in the ordering of F&B supplies cleaning supplies and uniforms.
Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies standards and procedures.
Supports and supervises an effective monthly self inspection program.
Operates all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service operational needs and financial objective are met.
Encourages and builds mutual trust respect and cooperation among team members.
Understands employee positions well enough to perform duties in employees absence.
Develops specific goals and plans to prioritize organize and accomplish your work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand specific philosophy.
Maintains the operating budget and verifies that standards and legal obligations are followed.
Assists supervisors in understanding team members ever changing needs and expectations and how to exceed them.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (e.g.General clean) identifying trends and making recommendation for improvements.
Establishes and maintains open collaborative relationships with employees.
Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and passion for providing service.
Follows property specific second effort and recovery plan.
Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages daytoday operations verifies that thquality standards and meeting the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/ approachable for all guests.
Reviews comment cards and guest satisfaction result with employees.
Responds in a timely manner to customer service department request.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
Administers the performance appraisal process for direct report managers.
Conducts hourly employee performance appraisals according to Standard Operating Procedures.
Communicates performance expectations in accordance with job descriptions for each position.
Verifies that employees are treated fairly and equitably. Strives to improve employee retention.
Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.
Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Additional Responsibilities
Provides information to supervisors and coworkers by telephone in written form email or in person.
Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Comprehends budgets operating statements and payroll progress report.
Performs other duties as assigned to meet business needs.
The salary range for this position is $69000 to $85000 annually.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Notification to Applicants: Delta Hotels Sherbrooke Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please callor email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Required Experience:
Manager
Employment Type
Full-Time
