Technical Escalations Engineer 2 Agent Core - US West
Technical Escalations Engineer 2 Agent Core - US West
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Salary Not Disclosed
1 Vacancy
Job Description
We are Datadogs inhouse product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multichannel technical support demos and presentations. Youll be joining a team and company where you will be challenged but also will immediately witness your contributions to Datadog.
At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them.
What Youll Do:
- Develop technical knowledge related to Agent Coreand serve as a goto technical resource for all stakeholders
- Investigate customer escalations lead technical calls with clients and handle complex issues about customers issues in your primary product area
- Respond to customer inquiries as needed
- Partner with our Technical Enablement team to maintain documentation and knowledge base articles for a variety of technologies within your area(s) of expertise
- Prepare the worldwide Technical Support Engineering team for new products and features ensuring the technical proficiency of the team
- Run office hours and lead training sessions for the Technical Support Engineering team
- Work from a Datadog office 3 5 days per week
Who You Are:
- Experienced in multichannel technical support at a SaaS company 2 years of related experience)
- An exceptional written and verbal communicator
- Selfmotivated detailattentive and have a desire for continuous learning
- A critical thinker who defaults to a clientcentric approach
- Able to pick up new skills quickly and come up with creative solutions to complex problems
- Basic knowledge of Linux
- Confident in your skills with Python or Go
- Active contribution to opensource projects (code bug reports etc. and the Engineering Community (Meetups etc.
- Experienced using Zendesk Jira Confluence or similar software
- Experienced administering a Windows environment or knowledgeable about the Windows operating system
- Experience with monitoring Java applications using mBeans
- CS or Engineering major
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an indepth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program crossdepartmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Unclear Seniority
Employment Type
Full Time
