Customer Support
Customer Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for a Customer Supportto join our Rockfon team in Milano.
This is the role:
Guarantee the effective processing of Rockfon customer sales orders.
Follow all relevant internal procedures for daytoday activity.
Ensure external and internal customer satisfaction and develop close relationships with all contacts.
Administration of sales orders to cash to ensure efficient and effective processing:
Receipt of orders to analyze products/quantities/lead times for validation.
Order entry in SAP system.
Apply pricing policy in conjunction with sales team when required.
Check product availability in liaison with factories/suppliers.
Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.
Management of claims and credit requests.
Filing and archiving.
Chasing payment as required on request from accounts.
Response to queries received by phone mail etc from external and internal contracts with the help from other depts (logistics technical marketing sales. on:
Product availability and lead time.
Pricing and quotation for special products.
Requests for sales contact / documentation / samples.
Various periodic activities such as:
Weekly check of invoice and credit posting.
Monthly close of accounts and order portfolio.
Visit customers to build a network of contacts.
Participate in Group initiatives and projects.
Requirements:
3 years of customer service experience in a similar role.
Proficiency in SAP.
Excellent communication interpersonal skills and ability to work under pressure.
Customer focus problem solving and resultorientation.
Effective crossfunctional approach and ability to work in a fastpaced environment.
Fluent in Italian and English
Place of work: Uffici di Milano (Arco della Pace); 1 giorno di smartworking/settimana.
What we offer:
Contratto di lavoro subordinato full time a tempo determinato 12 mesi).
Inserimento in un contesto lavorativo tecnico internazionale dinamico ed efficiente a contatto con differenti stakeholder interni ed esterni.
RAL e inquadramento contrattuale commisurati allesperienza del candidato selezionato sulla base di livelli retributivi confrontati e allineati alle tendenze del mercato. Ticket Restaurant del valore di 10/giorno. 20 giorni di ferie 10 giorni di permesso aggiuntivi (su base annua). Permessi retribuiti per visite mediche 16 ore/anno). Assicurazione sanitaria CCNL. 1 giorno di smartworking alla settimana. Programmi di formazione e corsi che contribuiscono al suo sviluppo personale e professionale. Supporto di colleghi esperti.
ROCKWOOL un datore di lavoro che promuove le pari opportunit e supporta la diversit della forza lavoro. Le nostre ricerche di personale rispettano il d.lgs. 198/2006 e le candidature sono valutate indipendentemente da colore nazionalit origine etnica sesso genere orientamento sessuale stato civile disabilit responsabilit genitoriale et religione o credo.
Employment Type
Full-Time
