drjobs Patient Access Navigator

Patient Access Navigator

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1 Vacancy
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Job Location drjobs

Knoxville, TN - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

Patient Access Navigator Call Center

Full Time 80 Hours Per Pay Period Day shift

Covenant Health Overview:

Covenant Health is East Tennessees topperforming healthcare network with 10hospitals and over 85outpatient and specialtyservicesandCovenant Medical Group our areas fastestgrowing physician practice division. Headquartered in Knoxville Covenant Health is a communityowned notforprofit healthcare system and the areas largest employer with over 11000 employees.

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.

Position Summary:

Patient Access Navigators have a range of tasks but their role is to be the main point of contact for customers and patients. This includes removing barriers to care helping to navigate through healthcare services offering resources and helping patients play an active role in their health. Primary responsibilities include: answering incoming calls live online chats and emails; responding to customer needs and inquiries in a professional manner and exhibiting excellent customer service; data entry; verifying insurance benefits with accuracy; resolving customer needs efficiently; scheduling patient appointments; adhering to departmental policies and procedures; projecting a positive image of Covenant Health and its affiliates. This position reports to the Call Center Team Lead and the Call Center Manager.

Recruiter: Kathleen Rice

Responsibilities

Qualifications

Employment Type

Full-Time

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