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Patient Access Navigator Call Center
Full Time 80 Hours Per Pay Period Day shift
Covenant Health Overview:
Covenant Health is East Tennessees topperforming healthcare network with 10hospitals and over 85outpatient and specialtyservicesandCovenant Medical Group our areas fastestgrowing physician practice division. Headquartered in Knoxville Covenant Health is a communityowned notforprofit healthcare system and the areas largest employer with over 11000 employees.
Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
Position Summary:
Patient Access Navigators have a range of tasks but their role is to be the main point of contact for customers and patients. This includes removing barriers to care helping to navigate through healthcare services offering resources and helping patients play an active role in their health. Primary responsibilities include: answering incoming calls live online chats and emails; responding to customer needs and inquiries in a professional manner and exhibiting excellent customer service; data entry; verifying insurance benefits with accuracy; resolving customer needs efficiently; scheduling patient appointments; adhering to departmental policies and procedures; projecting a positive image of Covenant Health and its affiliates. This position reports to the Call Center Team Lead and the Call Center Manager.
Recruiter: Kathleen Rice
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Must be proficient in relevant computer applications. Must demonstrate excellent customer service skills verbal communication and listening skills. Previous call center or customer service experience is preferred.
Licensure Requirements:
None.
Full-Time