Duty Manager
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Job Description
Job Title
Duty ManagerJob Description
POSITION INFORMATION
Position
Duty Manager
Region
Jeddah
Department
Operations
Reports To
Senior Service Operation Manager
Direct Reports
Operation shift leader Indirect (Maintenance Security IT HSE)
Work Pattern (Day/Shift)
Shift
JOB PURPOSE STATEMENT
Summary to the general objective of the job
Duty Manager responsibilities include overseeing daily operations ensuring employee productivity monitoring efficiency of all processes and creating a positive work environment for employees
KEY ACTIVITIES
The most important tasks you need to perform in order to achieve your key outputs
1 Being the 1st focal point of contact in front of customer / stakeholders during the events / incident.
2 Coordinating with all departments (Ops Maint IT Sec) to find the best solution and reply to keep the system operation.
3 Being the decision maker for all shift related challenges and issues in case of team conflict.
4 Attending all customer Stakeholders meetings as VI presence. And to include Based on his evaluation any other Leaders.
5 Manage delegate and supervise all operation maintenance and IT activities and ensure as per the standard.
6 Being responsible to assure the team commitment for the Service contract SLA KPI without deviation. (reporting availability .etc)
7 Responsible for the contractors / stakeholders permit to work and sign offs.
8 Responsible for the team and subcontract HSE compliancy during the shift.
9 Ensure smooth handover between the teams internally and within the duty managers as well
10 Prepare and review the incident report for the incidents during the shift in coordination with the concerned department. And to be shared with the operation manager for final review.
11 Report and coordinate with the department head for any concerns or deviations (Manpower attendance resources ect)
Required Experience:
Manager
Employment Type
Full-Time
