Intake Scheduling Coordinator
Intake Scheduling Coordinator
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
All are welcome! People of color people with disabilities and LGBTQIA individuals are strongly encouraged to apply!
Washburn Center for Children is a leading childrens mental health center caring for a wide variety of childrens needs associated with anxiety depression behavioral difficulties and trauma.
The 141yearold nonprofit offers critical mental health intervention to help children and their families realize hope. Washburn Center for Children serves almost 4000 children ages 018 and approximately 9000 family members each year. Washburn Centers three office locations Brooklyn Park Edina and Minneapolis serve the entire Twin Cities metro area. The nonprofit also offers inhome services and its schoolbased program serves 50 schools in the Eden Prairie Bloomington Minneapolis Savage Burnsville and Eagan school districts.
The demand for therapeutic care has skyrocketed. Join our team to help children through the setbacks of life and create a better future. To learn more about how we do that work in homes schools and clinicbased servicesvisit us online.
Washburn Centers Intake Scheduling Coordinator works with the rest of the Intake Team to welcome new children and their families to our services and conducts initial assessment of clients to determine their mental health needs and required level of care. The Intake coordinator also manages the registration procedures for clients and families as well as manage Washburns resources notebook. This team works collaboratively with all the program supervisors and the administrative teams.
**Spanish speaking a preference but not required
The schedule for this role is Monday Friday 9 a.m. 5:30 p.m.
Role Responsibilities
Client Assessment and Registration
Welcome new clients to Washburn and assign to appropriate program based on assessing the type and intensity of symptoms while also making sure the client meets eligibility requirements for the program.
Communicate with agencies and partners to coordinate external referrals to Washburn.
Communicating sensitively with families about vulnerable information that may be difficult to hear while still collecting the information necessary to assess the clients mental health needs.
Maintaining data privacy and HIPPA regulations while interfacing with many different people involved in a clients life and upholding the responsibility of mandated reporting.
Helping families determine what resources they may need if we are not the appropriate fit or if they arent eligible and connecting them to those resources.
Work collaboratively to establish processes for diagnostic assessments with prospective clients and referral sources for multiple programs.
Perform preliminary insurance verification for both public and commercial insurance.
Contact supervisors for determination on case assignments as necessary.
Facilitate interpreter services.
Manage internal referrals and screening to make sure they meet eligibility guidelines. This requires working knowledge of eligibility guidelines for all programs.
Waitlist Management and Scheduling
Work collaboratively with program supervisors and administrative staff to schedule diagnostic assessments for clinicians to meet client needs and agency goals.
Send out new client paperwork and/or benefit information in advance of first appointment.
Community and Internal Collaboration
Maintain resource notebook and ongoing engagement with community resources and agencies to stay up to date with other agencies programs and capacity.
Collaborating with program supervisors to create new efficient streamlined processes that increase the amount of intakes scheduled and reduce wait times while still considering theneeds specific to each program.
Managing the intake process for onboarding of new clinicians and trainees
Training new clinicians in intake scheduling internal referrals and calendar setup.
Provide general assistance to Program Support team as needed which may include data entry and dictation.
Intake Scheduling Coordinator Qualifications
- A high school diploma or GED equivalent is required; a Bachelors degree is preferred
- At least 13 years of experience working in an office environment providing administrative support
- Experience working in a clinic is preferred
- Phone experience is required
- Excellent organizational skills including attention to detail and managing multiple tasks
- Selfmotivated and independent while able to work with supervisors staff and clinicians across the agency
- Spanish speaking a preference but not required
Salary Bracket: $18 $21 per hour (Salary is based on several factors including but not limited to licensure work experience and education)
BENEFITS at WASHBURN:
Washburn offers benefits to FullTime benefit eligible employees comprehensive Dental Vision Health Life and Longterm disability insurance. Additionally we offer a 403b retirement plan and a flexible benefit option (FSA).
Vacation: Paid Vacation accrues at 10 hours of vacation per month up to 15 days / 120 hours annually.
Sick Leave: Paid sick leave accrues at 6.68 hours of sick per month up to 10 days / 80 hours.
Holidays: There are 2.5 days/20 hours of floating holidays per year in addition to the eight standard holidays.
***Please note that Internships PartTime (less than 30 hours/week) and Temporary positions are NOT eligible for all of Washburn Centers benefits***
Washburn Center for Children is an EEO/AA employer: women minorities people with disabilities people that hold different gender identities and expressions and veterans are encouraged to apply. Cultural responsiveness and advancing equity are essential to achieving our mission. Our core values guide how we actively heal learn and work.
To learn more about life at Washburn and how we work togethervisit us online.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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