Enterprise Customer Success Manager
Enterprise Customer Success Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Lead the Future of Dentistry.
Overjet is the worldleader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.
Simply put theres no better place to accelerate your career. Come join us!
The Role
Were looking for a detailoriented and processdriven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjets software platform.
Responsibilities:
- Managing Enterprise accounts primarily working with dental office leadership and central office leadership
- Execute the customer success strategy focusing on high touch points and relationship building with dental offices
- Achieve individual metrics and KPIs designed to utilize a databased approach within the Customer Success Team
- Assist in improving processes around account setup implementation training and ongoing account review and modification to minimize churn and support account expansion
- Plan account expansion initiatives and targeted campaigns for accounts with lower usage
- Conduct frequent reviews (inperson and via phone) with accounts and team to determine customer satisfaction and utilization levels
- Employ the total office concept ensuring every member of the dental office staff is engaged
- Upsell new modules and software additions to existing customers.
Qualifications:
- 5 years of experience in customer success in SAAS or similar product
- Previous Experience with renewals
- Excellent communication and interpersonal skills
- Bachelors degree or extensive experience
- Experience in Management Consulting
- Excitement to learn about artificial intelligence insurance dentistry and technology
- Strong work ethic and hustle to achieve results in a highgrowth startup environment
- Experience in insurance dental/healthcare startups or B2B software is a plus but not required
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person with the flexibility of working from anywhere.
Many of our positions are based in San Mateo New York City Boston and Lahore. The Jetsetters who live in these geohubs come to the office on Tuesdays and Wednesdays while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Why Overjet
- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility vibrant inperson workspaces and the ability to build strong connections across all of Overjet regardless of location
- 401k plans with a matching program
- Medical Dental and Vision coverage: 99 employee premium covered 75 dependent premium covered
- Life and ADD Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible PTO and Paid Holidays
- Annual Learning and Development Stipend
- Work from Home Stipend
Overjets Values
- Ambition: We set ambitious goals and strive for excellence.
- Velocity: We focus act with urgency and deliver results.
- Ownership: We take ownership dive deep and solve problems.
- Winwin: We play to win setting ourselves and our customers up for success.
- Growth: We stay curious seek feedback and continuously learn and grow.
Company Recognition
- Named one of theTIME Best Inventions of 2024
- Recognized inNewsweeksMost Loved Workplaces in America 2024
- Won the Dental Health category at theDigital Health Awards 2024
- Honored as one of the2024 Best Places to Work by Built In
- Recognized as one of theTop Startups of 2023 by LinkedIn
- Named one of the2023 Worlds Most Innovative Companies byFast Company
- Included on the definitive2022 Forbes AI 50
- Featured inBloombergForbesFast Company andTechCrunch
EEOC
Overjet is an equal opportunity employer.
We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100 of the qualifications for this job we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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