Customer Service Representative - CPAP
Customer Service Representative - CPAP
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1 Vacancy
Job Description
Status: Full Time
Hours: 10:00am to 6:30pm
Location: Position is fully remote
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY:Provides exceptional service as the first point of contact for customers. Takes orders answers questions handles complaints and troubleshoots problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Assists all internal and external customers in a professional manner.
Maintain a positive empathetic and professional attitude toward customers at all times.
Receives requests from multiple sources (phone fax eCommerce inperson) and completes necessary process for equipment services.
Coordinates home equipment service request with Dispatch for prompt delivery.
Engage in active listening with customers confirming or clarifying information and diffusing angry customers as needed.
Provide customers with product and service information.
Maintain current knowledge on Medicare Medicaid and third party payor sources for equipment.
Verifies medical necessity insurance coverage and physician orders for all insuranceassigned services.
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
Understanding and striving to meet or exceed department metrics while providing excellent customer service.
Making sales or recommendations for products or services that may complement client needs as applicable.
Other duties as assigned by management.
QUALIFICATIONS
To perform this job successfully an individual must be professional proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge skill and/or ability required.
Education and/or Experience
High school diploma or general education degree (GED).
6 months of relevant customer service experience preferred.
Skills & Abilities
Excellent interpersonal written and oral communication skills.
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers with strong typing skills
Ability to work in a fast paced environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs. 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
By submitting an application you are agreeing to the terms of Harts Application Acknowledgement and Agreement found at https://hartmedical/applicationagreement.
IRB Medical Equipment LLC dba Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin citizenship age disability genetic information height weight marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Required Experience:
Junior IC
Employment Type
Full-Time
