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We are looking for an enthusiastic and experienced Process Improvement Manager to join our Process Improvement Quality Assurance and Learning Excellence team within Care. This role will focus on enhancing business efficiency by analyzing current practices identifying improvement opportunities leveraging analytics and tailoring solutions to our stakeholderspecific requirements while ensuring effective implementation for optimized workflows.
Our goal is to serve as the stakeholder (customer supplier partner) advocate throughout the endtoend journey.
You will be a point of contact for process communication and product changes within the Care Department. You will work within Care and other GetYourGuide teams to define business needs translate them into process requirements flows and quality standards and create data management systems to provide feedback metrics and visibility.
This role will report to the Senior Manager and is Berlinbased.
Responsibilities
Requirements
And more...
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide.If you have any further questions please do not hesitate to contact us via .
Our commitment is that every qualified person will be evaluated according to skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with the application.
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity report it to . Stay vigilant and protect yourself from recruitment scams.
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Required Experience:
Manager
Full Time