Process Improvement Manager
Process Improvement Manager
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Job Description
About GetYourGuide
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We are looking for an enthusiastic and experienced Process Improvement Manager to join our Process Improvement Quality Assurance and Learning Excellence team within Care. This role will focus on enhancing business efficiency by analyzing current practices identifying improvement opportunities leveraging analytics and tailoring solutions to our stakeholderspecific requirements while ensuring effective implementation for optimized workflows.
Our goal is to serve as the stakeholder (customer supplier partner) advocate throughout the endtoend journey.
You will be a point of contact for process communication and product changes within the Care Department. You will work within Care and other GetYourGuide teams to define business needs translate them into process requirements flows and quality standards and create data management systems to provide feedback metrics and visibility.
This role will report to the Senior Manager and is Berlinbased.
Responsibilities
- Identify plan and implement key projects to improve quality and efficiency increase productivity improve cycle time and reduce costs resulting in significant business improvement and customer satisfaction.
- Provide regular project status updates feedback and appropriate reporting on key responsibilities and objectives.
- Consult with teams across the department to identify diagnose and problemsolve to optimize Care operations.
- Drive process improvement projects based on KPIs and changes undertaken by other teams within GetYourGuide
- Create awareness with internal and external stakeholders in understanding their impact on customer process and customer experience
Requirements
- 2 years of experience in process optimization
- A customerfocused mindset and drive to deliver service excellence
- Change management or Lean Six Sigma
- Strong communication skills and ability to interact professionally and efficiently
- Strong organizational skills and superior attention to detail
- Excellent problemsolving critical thinking and analytical skills.
- Experience with tools like Zendesk as well as Learning Management Systems
- A high level of proficiency with Google Drive/Office Suite is desirable
- Fluent in English
How we set you up for success:
- Invest in your development with an annual personal growth budget
- Enjoy flexibility with a hybrid workfromhome and telecommuting policy
- Save on transportation costs with discounted public transportation tickets
- Support your loved ones with generous maternity and paternity leave policies
And more...
We look forward to hearing from you
Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide.If you have any further questions please do not hesitate to contact us via .
We are an equalopportunity employer
Our commitment is that every qualified person will be evaluated according to skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with the application.
Important notice: Protect yourself from recruitment scams
We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity report it to . Stay vigilant and protect yourself from recruitment scams.
#LIHybrid
Required Experience:
Manager
Employment Type
Full Time
