Technical Support Engineer - Germany
Technical Support Engineer - Germany
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Job Description
Who we are.
Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence with offices and partners in over 100 countries around the world and employ more than 12000 people worldwide.
Position overview and Job Responsibilities:
Providing technical support and assistance to Fortinet certified partners andcustomers
Running realtime troubleshooting sessions with partners/customers
Testing and reproducing partner/customer issues in Laboratory
Working on escalations from Level 1 technical support team
Reporting Software/Hardware related issues to R&D department
Requirements:
3 years of experience in networking or security industry
Indepth knowledge of TCP/IP
Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
Proficient spoken and written English
Positive communicative and customer oriented attitude
Ability to work in multicultural team environment
Quick learner
Desirable:
Familiar with dynamic routing protocols and its implementation (OSPF BGP)
Experience with VPNs (IPSec SSL L2TP GRE)
Good knowledge of authentication protocols and methods (LDAP SSO Radius 2factor authentication)
Knowledge of database maintenance and SQL
Familiar with Web application security and vulnerabilities (experience with exploits isplus)
Having any of industry certificates (FCNSP CISSP CCNP CCSP CCNA)
Fluent English and other CEE languages
Education/nice to have:
Bachelors Degree in Electrical Engineering or Computer Science or equivalentexperience
Master Degree in Electrical Engineering or Computer Science preferred
#LlHybrid
Employment Type
Full-Time
