Customer Success Associate

Customer Success Associate (internally titledParticipant Experience Liaison)

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and communitybased services. We provide allinclusive care for seniors including medical dental physical therapy and much more. Our core values and participant focus lead the way no matter what.

The Participant Experience Liaison is accountable for connecting PACE participants to our PACE system of care and serving as a liaison between participants and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program and plays a key role in supporting participants throughout their entire WelbeHealth journey.

Essential Job Duties:

• Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines other care team members and external providers to ensure the highest level of care
• Assist management with participant experience and service recovery related special projects such as implementation of satisfaction surveys
• Facilitate communication among service providers families participants and caregivers
• Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
• Support the grievance process providing high touch customer service and partnering with IDT and participant until resolution
• Attend all required meetings and committees as directed by supervisor
• Continue checkins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled

Job Requirements:

• Bilingual in Spanish is required
• High school diploma or equivalency; professional experience may be substituted
• Bachelors degree in communications or relevant field preferred
• Excellent organizational customer service and communication skills in settings with seniors their families and IDT members
• Ability to present information to various groups and leadership
• Highly motivated selfdirected able to execute tasks in a quickly changing environment and able to make sound decisions in emergency situations

Benefits of Working at WelbeHealth: Apply your service expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical Dental Vision)
• Work/life balance we mean it! 17 days of personal time off (PTO) 12 holidays observed annually sick time
• Advancement opportunities Weve got a track record of hiring and promoting from within meaning you can create your own path!
• And additional benefits

COVID19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable seniors. In this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to