Technical Account Manager - French Speaker
Technical Account Manager - French Speaker
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Job Description
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the marketleading cloud security company and an awardwinning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
Our Technical Account Managers (TAMs) at Netskope are core to shaping the experience of our strategic customers and are responsible for driving all facets of technical success across the customer journey with the Netskope Cloud Security platform.
As a Netskope TAM you will partner with the customer team to understand their business goals their cybersecurity strategy cloud maturity and technical architecture. In conjunction with your Customer Experience colleagues you will begin planning for success during Activation the first step in the customer journey. The next steps of Adoption and Operationalization are achieved through the creation and of a customerspecific value realization plan which is aligned to the customers business goals and security strategy. TAMs work alongside the customer team and their Netskope counterparts to drive the of this plan; proactively providing the customer with best practice advice technical knowledge enablement and resources that will help the customer derive full value from their Netskope solution.
As a trusted technical advisor to the customer you will be able to align their business and security goals to the Netskope platform roadmap; provide feedback into the product development process on behalf of your customer; and guide the customer towards new features and enhancements that will help them meet those goals.
Successful candidates will be customercentric and proactive team players that possess the empathy to build strong relationships drive customer loyalty and therefore ensure the customer realizes full value from the Netskope cybersecurity platform. The TAM role blends depth of technical expertise with strong commercial acumen in pursuit of customer retention and growth.
Responsibilities include:
- Drive daytoday implementation via the value realization plan
- Conduct internal syncup calls with Customer Success Managers (CSMs).
- Host security governance planning and strategy sessions
- Provide best practices guidance in support of customers use cases
- Assist with policies: creating testing and ongoing finetuning
- Drive data analysis and reporting from Netskope platform
- Coordinate updates on product and feature enhancements
- Maintain and deliver weekly status reports
- Align with Netskope Support as customer advocate during an escalation
- Assist CSM with Quarterly Business Reviews
- Perform Annual Tenant Health Checks for assigned customers
- Serve as the trusted technical advisor for key customer champions from functional owners to Clevel executives particularly regarding Netskope platform best practices.
- Partner with the assigned Customer Success Manager (CSM) to develop and deliver customer success plans value realization plans and quarterly business reviews.
- Drive daytoday implementation of the value realization plan to lead the customers journey from onboarding to operational maturity.
- Provide leadership in the identification and resolution of technical issues that are blocking successful platform adoption; orchestrating crossfunctional teams across Netskope and the customer organisation to implement corrective actions.
- Establish and maintain an indepth handson proficiency across all aspects of the Netskope platform to drive all phases of technology adoption.
- Help identify and document valuable best practices and new use cases and ensure customers are aware of those that most align to their needs.
- Coach customers to be Netskope product experts and enable their teams around features and capabilities to help them become increasingly selfsufficient in daytoday operations.
- Advise and assist with policy creation configuration and finetuning.
- Understand how our customers are utilizing Netskopes solutions and recommend additional features that can be leveraged to increase their security posture.
- Champion customer needs and opportunities for product enhancement with Netskope Product Management and Engineering; and keep customers informed of roadmap elements that will meet current and future requirements; enrol customers in new product beta programs as appropriate.
- Play a leading role in identifying and assessing customer needs for addedvalue services such as Professional Services and Training.
- Assess and champion the technical concerns and challenges of customers via regular client workshops and product feedback sessions.
- Create knowledge base content to capture new learning for reuse throughout the company and user base.
- Escalate customer issues to management when appropriate.
- Maintain an overview of support case progression to identify themes/trends and ensure that business context is represented during the issue resolution process.
- Develop and deliver formal weekly report to summarize account status task progression open issues and pending activities.
- Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the ultimate aim of retaining and building our customer relationships.
Job Requirements:
- 5 years of experience as a Professional Services Consultant/Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies NG Firewalls SSL/IPSec VPNs SSO DLP and Encryption gateways
- Demonstrable experience with systems installation configuration and administration UNIX/Linux and Windowsbased systems (prior Active Directory/LDAP experience desirable)
- MDM Cloud APIs Strong Networking concepts
- Experience with working with a Fortune 500 companies
- Prior experience in early stage startups
- Scripting Language (Perl/Python)
- HIPAA PCI PII ITAR GLBA SOX etc.
- Data encryption Technologies
- SIEM Load Balancing Technologies
- Network Architecture Experience
- Must be proficient in English & French speaking and writing
Education::
- Bachelors degree (BSc or equivalent) preferred.
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us please refer toNetskopes Privacy Policyfor more details.
Required Experience:
Manager
Employment Type
Full Time
