Lead UXProduct Designer - Full Time

Role type: Full time permanent

Reporting To: VP Technology

Location: Canada (Remote)

Welcome to Normative

At Normative we are committed to solving valuable problems through humancentered design consulting. Our team operates at the intersection of strategy product design and technology helping organizations navigate complexity and drive meaningful innovation.

We believe that exceptional design comes from true partnerships where collaboration is built on transparency trust and shared ownership. Our expertise in specialized problemsolving enables us to tackle hard challenges leveraging deep domain knowledge and a userfirst mindset.

If you thrive in ambiguous and complex environments seek to design for real impact and believe in the power of collaboration and innovation Normative is the right place for you.

About This Role

As a Lead UX/Product Designer at Normative youll drive usercentered service improvements enterprise software design consistency and scalable design systems for clientfacing digital initiatives. Youll shape enterprise product experiences that are effective accessible and aligned with user and business needs.

This role is for a seasoned UX/Product Designer with expertise in service design UX research and enterprise product design particularly in government and largescale digital services. Youll collaborate with Agile teams product owners developers and content strategists to create seamless highquality digital experiences while leading product and service design efforts developing enterprise design systems and ensuring accessibility. Your work sets the tone for our design quality and design culture.

This is a clientfacing role with direct client management accountability. Strong communication stakeholder management and the ability to navigate complexity are essential.

Work Eligibility & Location

This role requires candidates to be located in Canada and eligible to work in Canada. While we are fully remote and offer flexibility in working hours there will be times when availability during 7:30am3:30pm PST / 8:30am4:30pm MST / 10:30am6:30pm EST is required to align with team collaboration and project needs.

What youll do

• Lead product and service design efforts for an Agile team leading an enterprise modernization initiative ensuring seamless usercentered experiences.
• Create and manage enterprise design systems ensuring consistency and scalability across multiple digital services.
• Conduct UX research and service design activities including user interviews journey mapping and usability testing to inform design decisions.
• Design complex enterprise software interfaces balancing user needs business requirements and technical constraints.
• Collaborate with other Agile product teams ensuring designs are effectively translated into functional accessible digital services.
• Develop concepts wireframes prototypes and interaction models that align with best practices in UX and meet government digital service standards.
• Work closely with other designers content strategists and developers to ensure a cohesive experience across all service touchpoints.
• Provide design leadership mentoring junior designers and contributing to a culture of design excellence.
• Advocate for accessibility and inclusivity in digital service design ensuring compliance with WCAG and government accessibility standards.

What youll bring

• 7 years of experience in UX Design Product Design or Service Design.
• Experience designing for government services enterprise software or complex systems.
• Strong product thinking and service design skills with a usercentered approach.
• Deep experience creating and managing design systems for largescale digital products.
• Experience delivering exceptional user experiences that apply UX design service design design thinking or humancentered design approaches.
• Proficiency in Figma Sketch Adobe XD or similar design tools.
• Strong understanding of Agile methodologies Lean UX and iterative design processes.
• Ability to work collaboratively with other designers developers product managers and stakeholders in a fastpaced environment.
• Knowledge of accessibility standards (WCAG 2.1 usability best practices and inclusive design principles.
• Strong written and verbal communication skills with the ability to present and defend design decisions effectively.
• Experience leading or mentoring UX designers in a team environment.
• Experience working in Agile environments participating in sprint cycles and iterative content development.

Working at Normative:

At Normative we offer a place where curious driven people can do the best work of their careers in an environment built for autonomy mastery and impact.

We are a fully remote highly collaborative team designed to support independent thinkers who thrive in complexity ambiguity and highaccountability environments.

We take on hard problems that matter spanning strategy UX service design and technology. You wont just execute youll shape solutions drive impact and push boundaries.

We operate with high trust and high accountability. You own your work manage your time and contribute at a high level without micromanagement. We stay connected through deliberate collaboration a welldefined organizational cadence and shared rituals.

We expect ownership directness and bravery but we also value introspection creativity and a positive mindset. We push for excellence while fostering continuous learning and growth.

We invest in our team with fair clearly defined salary ranges meaningful career growth opportunities and a commitment to wellbeing. We support professional development sustainable ways of working and longterm success for both our people and our company.

Accommodations and Accessibility

Normative provides employment accommodations during recruitment. Should you require accommodation please indicate this on your application and well work to meet your needs. For further questions on accessibility reach out to us at .

Inclusion

At Normative we aim to foster an environment where everyone feels included and valued. Diversity inclusion and belonging are core to our daily work. We strongly encourage applications from Indigenous peoples racialized people people with disabilities gender and sexually diverse communities and people with intersectional identities.