Technical Solution Engineer
Technical Solution Engineer
Posted on :
15-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
$ 95000 - 125000
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
WalkMe as a pioneering force in the digital landscape spearheaded the development of the Digital Adoption Platform (DAP). This platform plays a crucial role in digital transformations empowering business leaders to fully harness the potential of modern technology amidst the complexities of todays digital world. Through WalkMes guidance engagement insights and automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
WalkMe is looking for a fast learning motivated individual to join our Product Experience team in R&D as a Technical Solution Engineer. If youre passionate about technology and problem solving but are also a great communicator wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of webbased platforms.
As this role will support our Federal business US Citizenship is required.
What youll be doing
- Analyzing and researching customer use cases and processes in web applications.
- Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
- Implementing solutions that will scale to millions of users.
- Advancing the world one step closer to Artificial General Intelligence.
- Working closely with Software Engineers Product Managers Professional Services Customer Success and Support to ensure the ongoing success of our customers.
- Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
- Creating internal documentation and resources to share knowledge within the organization.
- Serving as an internal point of escalation for the WalkMe Support team and driving resolution of technical issues including identification of root cause.
What youll bring to the table
- Bachelor degree (Business / Economics.
- 2 years of experience as a CSM / Support Engineer / Professional services Big advantage
- Proficiency with JavaScript HTML CSS jQuery Developer Tools and DOM Manipulation.
- Knowledge and understanding of UI/UX principles.
- Ability to learn new technologies and productlines quickly.
- Multitasking and problem solving skills.
- Willingness to work in a handson and dynamic environment with a constantly evolving product.
- Excellent communication skills.
- Ability to work independently with little direct supervision and as part of a team.
- Ability to determine the best course of action in cases of confusion or insufficient information.
What Sets Us Apart
- At WalkMe we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay employee resource groups holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent bringing a range of perspectives experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity insight and market innovation. We welcome and encourage applicants from across different genders gender identity and expression sexual orientation race age national origin citizen status religion body size socioeconomic status ability neuro(a)typicality physical appearance veteran status or any other characteristic.
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families 401(k) program with company matching (up to $5000 and a vacation policy to encourage a healthy worklife balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM LinkedIn Walgreens Microsoft Adobe Hersheys Quest Diagnostics and more!
Our job titles may span more than one career level. The base salary for this position is between $. The actual base pay is dependent upon many factors such as: location training transferable skills work experience business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus benefits and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with the Company for this specific role.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
