Analyst Visa Inquiries

The Visa Rules Compliance and Standards (RCS) team establishes operating principles and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs within the ecosystem. 

This is an operational role for a seasoned individual contributor who will be responsible for receiving rule inquiries from internal business partners as well as external clients from various regions.   The responsibility is to provide Clients and staff with accurate and consistent interpretation and analysis of the Visa Rules in response to verbal or written inquiries and / or proposed Client or Merchant activities and within established service level objectives. This role may require partnership across subject matter experts and partner teams to ensure complex inquiries are handled holistically and with quality.  The position will work independently under limited supervision and partner with rule authors and RCS Leaders from across the globe.

Core responsibilities include:

• To provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to verbal or written inquiries and / or proposed Client or Merchant activities

• Provision interpretation on all inquiries as documented in the Visa Rules to Clients and staff

• Liaise with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding of the Visa Rules

• Strong interpersonal skills and proven abilities in influencing business partners at all levels including strong written and verbal communications skills

• Ensure all rule inquiries receive responses with highest quality standards and within service level objective timeframes.

• Management of multiple moderate to complex rule inquiry topics in partnership with Rule Authors and Regional Leads at any one time prioritizing as appropriate.  

• Provide feedback and recommend enhancements based on trends identified in inquiries submitted across geographies including implementation of automation to support the process as a first line support.   

• Observe and provide trends and insights across global inquiries for stakeholders and executive leadership in various roles across Visa

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualification
2 years of relevant work experience with a Bachelors Degree or 0 years of work
in experience with an Advanced degree (e.g. Masters MBA JD MD PhD)

Preferred Qualification
Demonstrated knowledge and ability to evaluate business inquiries as it relates
to Visa Rules and relevant standards in order to provide sound rational
responses
Excellent written verbal and authoring skills to convey complex topics in an
easily understandable way
Fluent Portuguese and English speaker and writer
Fully computer literate in MS Word MS Excel MS PowerPoint MS Outlook
Analytical aptitude and demonstrated track record of working with information
and data to develop businessoriented responses
Responsible for ensuring all management information statistics and
performance criteria and trends are collated analyzed published and fed back
as needed.
Ability to apply a risk mindset and sound business analysis to provide
consistent and appropriate responses
Ability to effectively work under pressure selfchallenging and adhering to tight
deadlines ensuring RCS maintains established service level objectives
Ability to set priorities and manage expectations and work both as part of a
team and independently with attention to detail

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime