Customer Service Logistics Placement -Temp Intern 9 Months
Customer Service Logistics Placement -Temp Intern 9 Months
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you are ambitious selfmotivated hardworking and a team player and interested in growing your career with an International FMCG business please read through our job opportunity.
Key Purpose:
(One Statement explaining the jobs overall purpose)
Creating an opportunity for an enthusiastic and hardworking individual to join the UK Customer service and Logistics teams on a fixed term basis. Will support team during move to new SAP 4 Hanna system and will in return receive extensive training and experience within Logistics Customer Service and some elements of Supply Chain.
Key Responsibilities:
The main activities / action needed to carry out the job)
- First learning then implementing what you have learned about the order management process in McBrides.
- Order processing & amendments : Capturing and processing of incoming orders and changes to created orders based on customer requests/internal need
- Customer communication on orders & issues : Information exchange with customers on order receipt confirmation etc.
- Returns management & logistics claims management : Full Logistics team process
- Managing shortterm demand planning with customers
- Customs declarations : Handling of customs declaration process if required.
- Produce daily weekly and monthly reports as defined by the Customer Logistics Manager including UK CSL report.
- Crisis support : Communication to customers on critical issues e.g. structural CSL issues and crises e.g. product recall
- Team support on SA 4Hanna/TMS implementation Data Integrity Process documentation creation Adhoc projects.
- Learn and officer support to the Traded Goods function including demand planning expediting material shortages and facilitate supplier deliveries into McBride warehouse network balancing needs of inbound logistics provider and warehouse operating constraints.
Key Result Areas:
(The key end results by which achievement will be measured)
- ontime management of orders
- zeroerrors on orders
- customer service levels / OTIF
- monthly csl ruptures attributed to reason code cx
- annual customer service feedback survey
- ontime proactive communication
- successful returns avoidance
- correct customs declarations
- crisis support effectiveness
- successful SAP 4Hanna/TMS implementation
- ability to offer support to Traded Goods Area
- Showing acquired knowledge of Logistics function warehouse transport disputes and stock reconciliation.
Privacy Statement: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.
Required Experience:
Intern
Employment Type
Full-Time
