Product Operations Manager
Product Operations Manager
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$ 135000 - 180000
1 Vacancy
Job Description
Who Are We
Postman is the worlds leading API platform used by more than 35 million developers and 500000 organizations including 98 of the Fortune 500. Postman is helping developers and professionals across the globe build the APIfirst world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs faster.
The company is headquartered in San Francisco and has an office in Bangalore where it was founded. Postman is privately held with funding from Battery Ventures BOND Coatue CRV Insight Partners and Nexus Venture Partners. Learn more at postman or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The APIFirst World graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
As a Product Operations Manager you will play a critical role in ensuring seamless alignment between product management engineering customer support and GTM teams in a fastpaced SaaS environment. This individual contributor role focuses on improving product delivery processes supporting product launches gathering feedback and maintaining a high standard of operational excellence across the product lifecycle. Your responsibilities will be across three key themes Customercentric Impact Flawless and Seamless Communication.
What Youll Do
Customercentric Impact
- Collecting analyzing and synthesizing customer insights through multiple channels and through data analysis transforming insights into actionable items on the roadmap
- Identifying areas where team effort doesnt align with the core business strategy and customer needs
- Examining customer experience at the global level in conjunction with product analytics teams
- Segmenting user data and extracting insights from analysis
- Reviewing endtoend customer product experience.
Flawless
- Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
- Building (or reengineering) processes for repeatable critical tasks
- Developing and documenting the norms and standards for tool use within product management
- Coordinating critical aspects of product launch
- Acting as a data steward for product management data owning cleanliness integrity and data gap resolution
- Owning insights and processes for team experiments
Seamless Communication
- Serve as a central point of contact for productrelated operational updates ensuring relevant teams are informed and aligned on priorities timelines and dependencies.
- Establish and maintain feedback loops with Customer Success Sales and Support teams to identify and prioritize customer needs pain points and product improvement opportunities
- Helping shape communication about product strategy for each audience and class of internal stakeholders
- Scaling product knowledge across the organization
- Coordinating with product marketing and sales
About You
- Experience: 5 years in a Product Operations Project Management GTM strategy or related role in a SaaS company.
- Skills: Strong organizational and communication skills with an ability to manage complex crossfunctional projects in a dynamic environment.
- Technical Proficiency: Familiarity with product management and data tools (e.g. JIRA Asana Tableau or other analytics and project management software).
- Analytical Mindset: Proven ability to leverage data for insights with experience in creating reports and dashboards to drive decisions.
- ProblemSolving: Demonstrated experience in identifying bottlenecks optimizing processes and implementing solutions that improve operational efficiency.
- Collaboration: Strong relationshipbuilding skills with a track record of working effectively with product engineering and customerfacing teams.
Nice to Have
- Experience in a highgrowth or scaling SaaS company.
- Technical understanding or development experience is a plus.
- Basic understanding of product management and UX principles.
This role is based in San Francisco Bay Area with a reasonably estimated salary range of $135000 to $180000 plus a competitive equity package. Compensation is based on your skills qualifications and experience.
What Else
In addition to Postmans payonperformance philosophy and a flexible schedule working with a fun collaborative team Postman offers a comprehensive set of benefits including full medical coverage flexible PTO wellness reimbursement and a monthly lunch stipend. Along with that our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family the creche allowance can help in supporting your worklife balance. Our frequent and fascinating teambuilding events will keep you connected while our donationmatching program can support the causes you care about. Were building a longterm company with an inclusive culture where everyone can be the best version of themselves.
At Postman we embrace a hybrid work model. For all roles based out of San Francisco Bay Area Boston Bangalore Noida Hyderabad and New York employees are expected to come into the office 3days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce leadership team and peers. The benefits of our hybrid office model will be shared knowledge brainstorming sessions communication and building trust inperson that cannot be replicated via zoom.
Our Values
At Postman we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes but also failures. In our work we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any thirdparty agency or company that does not have a signed agreement with Postman.
Required Experience:
Manager
Employment Type
Full Time
