Microsoft 365 Technician

• Deliver technical support and troubleshooting for Microsoft 365 (M365 applications resolving issues such as account management password resets email configuration and security concerns across various channels including phone email and chat.
• Implement and configure M365 services for new users ensuring seamless integration with existing systems while managing user accounts licenses and security policies.
• Monitor and maintain the health performance and availability of M365 services proactively identifying and addressing potential issues to minimize disruptions.
• Administer and manage collaboration tools including Microsoft Teams SharePoint and OneDrive troubleshooting access and permissions issues to optimize workflow and user experience.
• Apply and maintain security measures including multifactor authentication (MFA) data loss prevention (DLP) and threat management policies ensuring compliance with organizational security standards.
• Diagnose and resolve complex technical challenges such as system integration issues network connectivity problems and device compatibility concerns ensuring continuity and performance.
• Develop and maintain detailed technical documentation user guides and a knowledge base to streamline support processes and enhance user selfsufficiency.
• Provide training and guidance to endusers on M365 features and best practices promoting effective use and adoption of the platform to improve organizational productivity.

• Strong knowledge of Microsoft 365 applications including Intune Exchange Teams SharePoint OneDrive Outlook Axure Active Directory and PowerApps as well as administration tools like Microsoft 365 Admin Center and Azure Portal
• Familiarity with Windows operating systems and expertise in mobile device management (MDM) solutions.
• Proven ability to diagnose and resolve complex technical issues related to M365 services user accounts network connectivity and application performance.
• Experience with PowerShell scripting or other automation tools to streamline M365 management automate tasks and support largescale deployments.
• Knowledge of configuring and managing M365 security features such as Microsoft Defender for Office 365 data loss prevention (DLP) and compliance policies.
• A degree in Computer Science Information Technology or a related field (preferred).
• Relevant certifications such as Microsoft Certified: Security Compliance and Identity Fundamentals or Modern Desktop Administrator Associate are a plus.

• Strong commitment to delivering exceptional customer service by resolving user concerns promptly and professionally.
• Highly analytical with excellent problemsolving skills capable of identifying root causes and implementing effective solutions.
• Dependable and punctual with a strong sense of accountability and reliability in meeting deadlines and commitments.
• Wellorganized able to prioritize and multitask in a fastpaced clientoriented work environment with keen attention to detail.
• Proactive adaptable and eager to learn with a sincere interest in taking on new challenges and pursuing continuous professional development.
• Collaborative and teamoriented fostering a supportive work environment and contributing to shared goals.
• Excellent verbal and written communication skills for explaining technical concepts to nontechnical users and delivering highquality support.

• Comfortably connect with clients in an open and informative way that supports the Myriad C.A.R.E interaction style with our clients
• Positive: Create support and encourage a positive work environment; Energetic eager to learn team player and willing to cooperate
• Exudes excellent oral written and interpersonal communication skills wellspoken both on the phone and in person
• Approachable: Genuinely encourage business interactions with client strategic business partners and internal team members; become and remain a reliable goto resource

• Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions
• Manage multiple client demands simultaneously shift priority when the need arises and consistently demonstrates flexibility and positivity

• Energetic team player with the ability and willingness to learn and effectively utilize new technologies as required and required
• Retain a fastpaced working environment balances competing priorities and flexing between many tasks at any given time
• Dependable: Punctual to scheduled work shift/schedule internal and external meetings. Consistently following through on tasks projects and client commitments

• Treat all people with courtesy politeness and kindness. Encourage peers and clients to express opinions and ideas. Listen to what others have to say in conjunction with respectfully expressing your viewpoint
• Consistently seek out ways to provide service and solutions to clients that will positively impact their transition and longterm business structure. Recognize clients business needs and think creatively to offer solutions to exceed those needs
• Brand Loyalty: Loyal and trustworthy to positively promote and display the Myriad brand products and service offerings

• Maintain a selfdriven resultsorientated outlook with a positive focus on the overall success for client strategic partner and Myriad
• Confidential: Discreet in all aspects of the job; maintain confidentiality in all circumstances
• Adhere to processes and procedures to ensure the highest degree of efficiency is maintained; adheres to budget guidelines reduce expenses as applicable without jeopardizing the quality of output
• Display strong work ethics and morals; Is driven and motivated to advancing their career through hands on experience and evolving industry knowledge

• While performing the duties of the job the employee is regularly required to stand sit walk use hands to finger handle or feel reach with hands and arms stoop kneel crouch or crawl and talk or hear.
• The vision requirements include: close vision and ability to adjust focus.
• Nature of position requires physical mobility and the ability to lift a minimum of 50 pounds.

Required Experience:

IC