Claims Officer - Third Party Management
Claims Officer - Third Party Management
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Type: Full Time Permanent
Location: Melbourne CBD
Your Opportunity
We currently have an exciting opportunity for customer focused individuals to join our ThirdParty management team on a permanent fulltime basis.
You will aim to convert third parties to our accredited repair network while also offering a hire car.
This is a rare entry level role into the insurance industry. The role provides an interesting opportunity for an individual with a background in a call centre customer service role retail hospitality hairdressing and/or motor insurance who has strong communication and negotiation skills.
The key responsibilities for this role include the following but not limited to:
Convert third parties to our accredited smash repair network
Identify suitable mobility solutions for third parties
Determine liability
Provide a valued service to third parties increasing satisfaction
Communicate effectively with various internal and external stakeholders
Improve QBEs reputation to promptly pay valid claims and provide quality customer service
Reduce claims life cycleand QBEs thirdparty exposure
About You
The key skills required for this role include the following:
Individuals with experience in customer service
Claims handling experience is a bonus but not essential
Experience with motor insurance is advantageous but not essential
Ability to communicate effectively with a positive and upbeat attitude
Strong written and verbal communication skills
About QBE
We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. Were proud to work together and encourage each other enable resilience for our customers our environment our economies and our communities. With more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are downtoearth passionate and kind.
We believe this is our moment what if it was yours too
Your career at QBE lets make it happen! Careers
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Our Thriving at our Best wellbeing program including free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBEs Family Domestic Violence First Responder Network
Discounts on insurance products car hire hotels goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a rowAustralian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Case Management Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy DetailOriented Insurance Policies Intentional collaboration Managing performance Prioritization Problem Solving Risk Assessments Standards ComplianceApplication Close Date: 22/03/2025 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
