Jiffy Lube Multicare Service Manager
Jiffy Lube Multicare Service Manager
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$ 50000 - 60000
1 Vacancy
Job Description
Jiffy Lube Multicare Service Manager
The Service Manager is responsible for managing employees providing a high level of customer service & achieving the sales performance & goal requirements. The Service Manager is responsible for the employees training & development as well as for managing all aspects of their work performance. The Service Manager ensures each customer receives exceptional customer service while providing complete error free professional service for his/her vehicle & to maintain a pleasant safe environment for the customers & the employees.
Job Responsibilities:
Manage day to day store personnel in a professional manner
Resolve customer issues
Understand & maintain inventory control
Ensure the store & its employees comply with OSHA & EPA standards
Ensure employees perform required procedures & follow all policies as outlined
Ensure that all employees maintain a 100 completion status for their computer based training requirements
Ensure equipment & facilities are maintained
Responsible for personnel issues scheduling hiring & disciplinary actions
Ensure the store is opened & closed properly
Responsible for all cash receipts
Coach counsel & discipline employees as needed
Responsible for store compliance with all policies & procedures as outlined in the Employee Handbook & JTSS documentation
Ensure all employees are properly trained per JTSS guidelines & to provide leadership to continue developing each individuals skill levels
Uphold store image standards
Other duties as requested or assigned
Job Requirements/Competencies: Two 2 years Lube Technician or similar auto experience or one 1 year of Automotive Management experience.
Customer service skills to manage the customers experience & difficult customer situations
Ethics and integrity to treat others with respect
Basic computer skills to enter customer & vehicle information correctly as well as to perform other managerial duties
Organizational skills to complete tasks in a timely manner
Weekend work & some holiday work required
Cash handling skills
Supervisory skills
Compensation
We offer competitive pay bonuses & advancement opportunities
Salary $50000.00 $60000.00
State of the art training & certification program recognized by the ASE
Paid ASE testing fees for passing A4 & A5 certifications
Flexible hours great team spirit personal & family discounting & much more.
Required Experience:
Manager
Employment Type
Full-Time
