Catering Manager - Hilton Baltimore Inner Harbor
Catering Manager - Hilton Baltimore Inner Harbor
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Job Description
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As Catering Manager you will be responsible for the development of market segment(s) including solicitation of new customer relationships and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent highlevel service throughout the preevent event and postevent phases of events. Directs event logistics to affected departments and team members responsible for event . Serve as the primary contact and is responsible for his/her experience.
Specifically your essential functions will be to perform the following tasks to the highest standards:
- To organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems products systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
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EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Employment Type
Full-Time
