People Experience Manager

Job Purpose 

To lead and support the People Experience Team to ensure timely recruitment of highquality Care Professionals with focused and effective strategies for engagement retention and training.

To promote Home Instead as an employer of choice in the local community.

The Role

Recruitment

This role will require you to work closely alongside the Recruiter to:

• Encourage and lead the development of networks in the local community and ensure regular community events planned throughout the year to promote Home Instead as an employer of choice.
• Lead all aspects of recruitment activity ensuring compliance with legislation regulatory requirements and Franchise Standards.
• Ensure recruitment strategies are in place including creative recruitment campaigns proactive sourcing of Care Professionals through various means and interesting innovative and timely content for social media.
• Plan and attend networking events relevant to the recruitment and retention of care professionals.
• Schedule interviews and support candidate selection activities where appropriate
• Ensure the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.
• Process all preemployment checks and collate preemployment documentation.

• Maintain effective communication with candidates ensuring a positive candidate experience.
• Monitor ratio of Care Professionals to clients building a robust talent bank and drive communication between the recruitment and scheduling team.
• Support the creation of a succession plan to support future business growth.

Training

• Lead the pipeline of new candidates coming through the business.
• This will include the new care pro training Welcome Home and A day in the life of Betty
• You will manage and be responsible for new care pro training through the Learning Management System My Learning Cloud

• Lead Care Pro Integration including paperwork meetings and working closely with the Care Team to provide shadowing to the new starters and through to the onboarding process.
• Support the onboarding process to ensure a positive experience including a memorable first day and within first 12 weeks for Care Pros.
• Lead all aspects of additional training activity ensuring compliance with Franchise Standards and regulatory requirements through effective management of the People Experience team.
• Ensure training needs analysis and personal development plans are monitored based on the Care Professional development journey.
• Help formulate the Franchise Office training plan with the Trainer creating continual professional development opportunities for all and support through relevant qualifications.
• Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.
• Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
• Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
• Research and utilise funding from local sources.

Retention and Structured Support

• To ensure the endtoend candidate experience is a positive and engaging proposition.
• Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported with touchpoints in place especially within the first 12 weeks.
• Responsible for monitoring fieldbased observations and ensure supervisions and appraisals are recorded and kept up to date.
• Monitor the quality of annual appraisals and coach and develop key players in this area.
• Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
• Monitor staff welfare morale and wellbeing.
• Responsible for planning structured team meetings and social events.
• Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
• Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
• Overall responsibility for employee files; ensuring that they are all compliant up to date and accurate.
• Set targets analyse and monitor recruitment retention and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
• Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment training and engagement.
• Conduct annual appraisals for your own team.
• Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery. 
• Support the Care Team with any people related issues. 
• Carry out any other duties deemed necessary for the successful operation of the business

Essential Criteria

• Strong leadership skills understanding the importance of a nurturing caring culture within an organisation.

• Welldeveloped administration skills with experience within a generalist HR team.

• Good understanding of employment legislation including Enhanced Criminal Record checks referencing and Right to Work checks. An understanding of social media and other digital communication tools for recruitment purposes.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Excellent organisation and prioritisation skills with the ability to work accurately under pressure and adapt to changing priorities.
• Team player who is selfmotivated results driven and resilient.
• Flexibility to work outside 95 Monday to Friday to meet the demands of the business. 
• Line management experience. 
• Excellent presentation skills. 
• Ability to communicate and motivate others helping them to achieve their potential.

Competencies

Driving Results 

Customer Focus 

Influencing  

Teamwork & Collaboration 

Communication & Relationship Management 

Living Home Instead 

Agile Learner 

Role Specific Competencies

Adapting to Change 

Planning & Organising 

Quality Focus 

Leading Others

Decision making

Qualifications :

Line management experience 

Strong leadership skills

Experience within a generalist HR team is advantageous 

Experience around employment legislation including Enhanced Criminal Record checks referencing and Right to Work checks.

Additional Information :

Salarydependent on experience 

Driving licence and access to your own vehicle is advantageous due to rural location and community engagements

We are based in the beautiful village of Yalding

• Benefits

Blue Light Card

Company Perk Scheme

Pension

Employee Assistance Programme

Onsite parking great coffee & hot chocolate!

Great Social Life with like minded people 

Access to Trained Mental Health First Aiders 

Working for a company committed to being a menopause friendly employer 

Remote Work :

No

Employment Type :

Fulltime