Senior Genesys Cloud CX Consultant
Senior Genesys Cloud CX Consultant
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1 Vacancy
Job Description
We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing implementing and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX strong problemsolving abilities and the ability to work closely with clients to understand their needs and deliver tailored solutions.
Responsibilities:
- Design implement and support Genesys Cloud CX solutions to meet client requirements.
- Conduct discovery sessions and create technical documentation for Genesys Cloudrelated projects.
- Customize and integrate IVRs and data sources within the Genesys Cloud platform.
- Drive migrations from legacy environments to Genesys Cloud.
- Configure and manage queues and skills in Genesys Cloud.
- Provide technical expertise and support for Genesys Cloud implementations and integrations.
- Troubleshoot and resolve issues related to Genesys Cloud configurations and integrations.
- Collaborate with clients to gather requirements and design solutions that meet their needs.
- Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
- Maintain clear and effective communication with stakeholders and provide regular updates on project status.
Qualifications :
- 5 years of experience with Genesys Cloud CX including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX including handson experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing.
- Fluent English written and spoken level.
- Bachelors degree in Telecommunication Computer Engineering Computer Science or a related technical discipline.
- Strong problemsolving abilities and attention to detail.
- Ability to work independently covering clientfacing expert role.
Nice to have:
- Genesys Cloud Certified Partner Genesys Cloud Certified Professional or Genesys Cloud Certified Developer.
- Experience with other cloud platforms (e.g. Microsoft Azure Google Cloud Platform).
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Eclipse
- Disaster Recovery
- .NET
- High Availability
- Redshift
- Data Management
- IP Networking
- Neo4j
- Data Warehouse
- Pre-sales
- Oracle
- DynamoDB
