Head of Adoption 12 Month FTC

As the Head of Adoption you will be responsible for ensuring that both new and existing technology tools and processes are adopted effectively and efficiently across the firm. This is a 12 month Fixed Term Contract.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5800 lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients our people and the communities we work in.

We take a bold dynamic and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire impact and support our clients and our people helping them to maximize their potential and thrive.

About the role

Key Responsibilities
Develop and implement adoption strategies for new and existing tools technologies and processes together with the Adoption team based on business requirements gap analysis and for new initiatives project objectives.
Proactively identify gaps in adoption/knowledge
Manage the planning development and of effective robust adoption materials including Trainer lead and on line learning modules and guides
Establish and maintain strong relationships with internal stakeholders and be an advocate for adoption and clearly demonstrate the benefits of having clear adoption targets and metrics
Undertake thorough training needs analysis for specific areas as agreed
Be able to respond rapidly and effectively to changing business needs
Design and deliver effective change management and communication plans to ensure the smooth and successful adoption of new technologies and processes
Monitor and measure the impact and outcomes of adoption initiatives using relevant metrics and feedback mechanisms
Own and manage the creation and maintenance of engaging adoption videos and elearning modules
Stay abreast of the latest trends and best practices in the areas of adoption and share knowledge and insights with the wider Change and Transformation Team

About you

At least 5 years of experience in leading and managing adoption initiatives preferably in the legal sector or a similar professional services environment
Proven track record of delivering successful and impactful adoption strategies and adoption content creation (learning modules guides videos etc)
Knowledge and experience of using digital adoption platforms
Knowledge and experience of a variety of tools for creating and delivering training including videos and elearning modules
Excellent communication presentation and interpersonal skills with the ability to influence and engage diverse audiences and stakeholders
Exceptional leadership coaching and team management skills with the ability to inspire and motivate others
Highly analytical creative and with strong problemsolving skills with the ability to think strategically and innovatively
Flexible curious adaptable and resilient with the ability to work in a fastpaced and changing environment
Passionate about technology learning and continuous improvement

Whats in it for you

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few these include:

Competitive basic salary (reviewed annually)
Flexible hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise celebrate and embrace the diverse talent our society has to offer because we know that to solve big problems we need the best and brightest minds available to us. In support of this goal we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm we strongly believe that a career in law should be open to people from all walks of life because not only does diversity of thought and experience make our firm a stronger and more sustainable business but it also makes it a more rewarding place to work.

When recruiting we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in but dont feel you meet 100 of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer and we actively encourage applications from people with disabilities whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process please contact Becky Lowe at who will be happy to support you.

Ready to apply Here are the next steps.

We look forward to receiving your application online via theCMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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