Operations Technician I
Operations Technician I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Operations Technician I position requires basic technical skills and capabilities. The ability to organize technical tasks as well as the ability to develop a detailoriented technical problemsolving approach. A strong customer service background is preferred. General assignments will include but are not limited to entrylevel technical tasks cabinet prep inventory handling racking servers cable pulling and termination cleaning working around HVAC and electrical equipment and organizational tasks.
Responsibilities
Assemble/build hardware to meet client/service order specifications.
Test instock hardware to determine functional status.
Run diagnostic suites on servers.
Assist in the installation racking and cabling of equipment.
Run terminate and test cables.
Demonstrate proficiency with operations applications: email MS Office etc.
Equipment monitoring.
Provide remote hands and eyes support for customer issues/concerns.
Hardware setup and troubleshooting skills.
Ability to react to alarms and escalate all issues.
Perform regular facility security and operational walkthroughs for issue identification reporting and documentation.
Be available to work shifts as needed.
Provides quality internal and external customer service surrounding the Company values.
Other duties as assigned.
Essential Functions
Customer service focused and portrays energy professionalism and welcoming characteristics.
Strong ability to work in a highly sensitive and confidential environment.
Ability to meet deadlines and handle sensitive and pressured situations.
Ability to identify issues and help develop strategy and tactical plans for various department initiatives
Ability to use good judgment and decisionmaking skills
Ability to use a PC keyboard and other standard office equipment
Qualifications / Requirements
High School degree
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal written and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving teamoriented collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windowsbased computer applications
Preferred Experience
Two years of working experience in a customer service/help desk environment and ITrelated certifications
Associate degree or equivalent experience
Prior experience particularly in the data center industry
Working Conditions
Office environment
TierPoint is committed to reviewing the talents and experience of each applicant compared to the specific job opening. TierPoint believes that everyone is entitled to equal employment opportunity. We do not discriminate against our employees or applicants because of race color religion sex (including pregnancy and related conditions gender identity and sexual orientation) national origin age disability or genetic information or any other protected status covered by applicable local state or federal law. We give full consideration to qualified disabled individuals. If you have a disability and are unable to use our employment tools to search for opportunities with us you may request a reasonable accommodation.
WHATS IN IT FOR YOU
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K
WHO ARE WE
CEdge Software Consultants is an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States. Our main objective is to create an integritybased culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Required Experience:
IC
Employment Type
Full Time
