Assistant Manager
Assistant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Assistant Manager plays a vital role in supporting the centers daily operations focusing on enhancing team performance and customer satisfaction. This position involves monitoring and optimizing the productivity of the GSA or Wax Teams fostering a positive work culture and ensuring that both staff and guests have a great experience.
Key responsibilities include collaborating with leadership on training initiatives resolving conflicts managing guest issues and overseeing daily tasks such as sales and inventory management. The Assistant Manager also ensures associates are wellinformed about promotions and equipped to meet organizational goals.
To succeed in this role candidates should possess strong communication and organizational skills a proactive approach to problemsolving and the ability to work both independently and collaboratively. A bachelors degree and relevant experience in the industry are required.
This position contributes to the departments operational success and plays a crucial role in cultivating a positive environment for both employees and customers.
Qualifications You Bring:
- Leadership Savvy: You have at least 1 year of prior management experience ideally in a specialty store or multiservice environment.
- Confidence andPositivity: Your enthusiasm and positivity shine through bolstered by excellent communication skills.
- Attention to Detail: Youre highly analytical and detailoriented leaving no stone unturned.
Rewards Await:
- Competitive Package: Earn a highly competitive commission with the potential to unlock bonuses of up to $500 per month (After a training period of 90 days).
- Continuous Learning: Elevate your skills with ongoing European Wax Center operational training.
- Balanced Lifestyle: Enjoy paid time off to recharge and relax.
- Secure Future: Plan for retirement with a 401k.
- Health Benefits: Enjoy comprehensive health coverage including medical dental and vision plans to support your overall wellbeing.
- Limitless Growth: Explore numerous opportunities for career advancement within our organization.
- Beauty Discounts: Pamper yourself with exclusive discounts on waxing and beauty products.
Job Responsibilities:
- Monitor performance of GSA or Wax Teams identifying opportunities for productivity and efficiency improvements.
- Collaborate with leadership to plan direct and coordinate training initiatives.
- Manage conflicts and resolve complaints within the department.
- Oversee daily operations of the department ensuring projects are completed and goals are met while addressing customer needs.
Daily Tasks:
- Achieve a minimum of 15 in wax pass sales and sales closing.
- Conduct confirmation calls with guests.
- Complete reservation book markup notes for effective communication regarding promotions and opportunities.
- Foster a positive culture within the center.
- Adhere to all GSA associate job responsibilities as outlined in the corporate training packet.
- Address guest issues promptly.
- Manage associate incidents that may impact guest experience (e.g. tardiness).
Weekly Tasks:
- Conduct weekly inventory counts and update Zenoti / Google Sheets (Thursday or Friday).
- Merge duplicate guest records.
- Contact EFT suspended guests weekly (Thursday or Friday).
- Ensure associates are wellinformed about new corporate promotions through oneonone checkins or team huddles prior to shifts.
Required Skills/Abilities:
- Exceptional verbal and written communication skills.
- Ability to create and present reports ideas and budgets in various formats.
- Capable of working both independently and collaboratively.
- Strong time management skills with the ability to assign and delegate tasks effectively.
- Proficient in Microsoft Office Suite and related software.
- Excellent organizational skills and keen attention to detail.
Education and Experience:
- A bachelors degree in a related field is required.
- Minimum of two years of relevant experience in the industry.
- Knowledge of the organizations philosophy mission and leadership planning preferred.
Physical Demands and Work Environment:
- Regularly required to talk hear and use hands/fingers to handle objects and tools.
- Frequent standing walking sitting reaching climbing kneeling or crouching.
- Must occasionally lift and/or move up to 15 pounds.
- Specific vision abilities required include close vision distance vision color vision peripheral vision and the ability to adjust focus.
- The work environment noise level is typically moderate.
Required Experience:
Manager
Employment Type
Full-Time
