Technical Support Representative
Technical Support Representative
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$ 19 - 21
1 Vacancy
Job Description
Who We Are
OpenEye the cloud video platform company provides solutions for video security business intelligence and loss prevention. For over 20 years OpenEye has been committed to developing an easytouse comprehensive video management system backed by Heroic Customer Service and support. Our onsite and cloudbased products can be found protecting schools hospitals banks retail stores and other facilities around the world. OpenEyes solutions are available globally through a trusted network of certified service providers.
OpenEye is a subsidiary of Alarm. Learn more at www.openeye.
OpenEye is proud to be one of the 2023 Best Places to Work in the Inland Northwest. Ready to join a casual fun and creative culture Join our team!
Job Summary
As a Technical Support Representative you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders Security Cameras Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative you will analyze and resolve customer hardware software and network problems in a timely and accurate manner. With a career at OpenEye you will learn new technologies and have the opportunity to grow within the organization.
Role and Responsibilities
- Troubleshoot network communications including router issues WAN link outage and switch problems.
- Troubleshoot software/hardware user processes and mechanical operation.
- Support customers over the phone email and/or remote automation interfaces.
- Demonstrate OpenEyes core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer selfsupport.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Requirements
- High School Diploma or a General Education Degree
- Minimum 25 years related experience in customer service troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problemsolver who is flexible and responsible
- Must be able to work in a teambased collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake WA headquarters
Preferred Qualifications
- Knowledge of basic internetworking operations and protocols with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras DVRs Sensors Relays etc.
- Knowledge of electrical wiring proper grounding etc.
- Knowledge of Linux OS
The Perks at OpenEye
- The pay range for this opportunity is $19.00 $21.00 per hour. In addition this position is eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate.
- Collaborative fun creative culture where idea sharing is encouraged.
- Casual dress jeans are welcome.
- Medical dental vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5000 annual company match for 401k.
- Company paid shortterm/longterm disability AD&D and life insurance.
- Paid maternity and paternity leave.
- 15 Days of Paid Vacation accrued per year (increases after year 3.
- Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked except where local laws are more generous.
- 9 Paid Holidays per year.
- Educational Assistance Program covering nondegree support undergraduate and graduate degrees.
- Employee Equipment Program Free Alarm system for your home!
OpenEye is an Equal Opportunity Employer
In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name governmentissued identification number(s) email address mailing address other contact information emergency contact information employment history educational history criminal record and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting criminal background checks as permitted by law conducting analytics and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies
Alarm understands the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a thirdparty recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm please email your company information and standard agreement to
JR104908
LI# Onsite
The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
