Referral Response Coordinator

OHSU is Oregons only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning with schools of medicine nursing pharmacy dentistry and public health and with a network of campuses and partners throughout Oregon. We are a national research hub with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portlands largest employer. And as a public organization we provide services for the most vulnerable Oregonians and outreach to improve health in communities across the state.

This position is based out of Portland Oregon. The Referral Response Coordinator (RRC) utilizes healthcare knowledge expertise independent industry specific judgement and medical protocols to support all aspects of the organ donation referral process in the Donor Service Area (DSA) hospitals in Oregon southern Washington and southwest Idaho.

This position will provide referral call coverage and onsite response to area hospitals to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation. The RRC also acts as an integral support role to the other clinical roles at Cascade Life Alliance (CLA). The duties of this position are in support of CLAs mission and goals.

Referral Response

• Collects prescreening information on all incoming donorrelated calls documenting information according to CLAs policies and procedures.
• Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC).
• Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team.
• Performs initial and subsequent onsite huddles on local referrals.
• Collaborates with the healthcare team to maintain the option of donation for the family.
• Updates relevant internal and external stakeholders on status of active referrals and donor cases.
• Provides realtime education to hospital staff about the donation process.
• Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners

Team Support

• Assists onsite Organ Donation Coordinator with various case functions such as chart completion allocation calls and other logistical tasks as needed.
• Maintains ability to perform case starts in certain circumstances (this includes serology testing standing orders basic donor management and chart completion).
• Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
• Activates staff for relief as appropriate
• Coordinates logistics when necessary on active organ referrals and donor cases.
• Peer reviews charts assists with cultures or any other Quality Assurance chart completion tasks as needed.

Education:

• Associates of Science Degree with healthcare related focus or equivalent experience.
• Must have a valid drivers license and access to a vehicle.

Experience:

• 2years recent relevant clinical or educational experience.

Job Related Knowledge Skills and Abilities (Competencies):

• Extensive clinical healthcare knowledge base with the ability to quickly and independently exercise sound clinical
  judgement in an often stressful environment.
• Excellent communication skills flexible highly motivated a good team member with a positive attitude.
• Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials students healthcare staff and the public.

• Bachelors of Science Degree with healthcare related focus or equivalent experience.
• Recent donation related experience.

The referral response coordinator triages all incoming patient referrals conducts onsite huddles in partner hospital ICUs as appropriate remotely assists onsite Organ Donation Coordinators. The RRC works for 1224 hour period and may travel via commercial aircraft and vehicle.

Marketing and education responsibilities include: Provide education to hospital staff for the purpose of increasing organ donation.