Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Back Office Support Customer Service Representative
Description
As a Back Office Services Specialist you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of backoffice functions ensuring smooth and organized workflows that contribute to the overall success of the company.
Responsibilities:
- Enter data efficiently.
- Answer inbound calls and assist callers with toll questions.
- Mail products to customers.
- Process toll inquiries (such as activating accounts opening new accounts updating license plates adding vehicles merging accounts transferring tags adding contacts toll credits and updating customers personal information.
Knowledge Skills & Abilities:
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing spreadsheets and databases.
- Must possess keyboarding skills of 30 wpm and 10key touch.
- Ability to work in a team environment and be open to change.
- Multitasking capabilities; ability to think logically and time management organized flexible and goaloriented.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain a composed and customercentric tone skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
- Must be able to maintain confidentiality.
Requirements:
- High School diploma or GED equivalent from an accredited institution.
- Bilingual fluent in English and Spanish preferred.
- Must be detailoriented and have strong communication skills
- 2 years of clerical/office experience is required.
- Previous experience in customer service or a related field is preferred.
- At least 2 full and/or consecutive years of experience working in a callcenter environment is preferred.
- Proficient computer skills and the ability to learn new software quickly
- Strong organizational skills and attention to detail.
- Must have availability to work 40 hours per week and be able to commit to any 8hour shift assigned by client between the operational hours of Monday Saturday 6:30am to 8:00pm without exception.
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Required Experience:
Unclear Seniority
Employment Type
Temp
