Customer Experience Coordinator
Customer Experience Coordinator
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Job Description
Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls emails and text in a timely manner. Identify customer needs; provide information on service reservation availability. Partner with the service advisors research issues and provide solutions or alternatives.
Essential Duties and Responsibilities
- Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls emails and text in a timely manner. Identify customer needs provide information on service appointments.
- Partnering with the service advisors assisting with customer needs research issues and provide solutions or alternatives.
- Respond quickly to internet phone and live chat inquiries using email scripts and templates.
- Participate in team and process training sessions keeping positive relationships with teammates sales teams and dealership management.
- Provide exceptional customer service in a professional and courteous manner.
- Partner with the brand managers to manage daily workload within the service department regarding reservations throughout the day.
- Contact and communicate with customers to identify service needs.
- Responsible for managing customer contact information within the CRM.
- Capable of multitasking in a fastpaced environment.
- Provide information on alternative transportation programs.
- Must have flexible schedule to include Saturday rotation.
Physical Requirements:Regularly required to sit at a computer terminal for extended periods use hands to operate a keyboard and telephone ability to stand/walk as required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
At THE COLLECTION we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary. Our team members are the cornerstone of our success driving our commitment to delivering the best for our discerning clientele. THE COLLECTION is far from your typical dealership; we are an elite dynamic team dedicated to excellence and we are eager to expend our ranks with passionate driven individuals. If youre excited about joining a fastpaced highreward industry youve found your place. At THE COLLECTION the possibilities for growth are as limitless as our ambition!
Benefits Overview:
We value our team members and strive to offer a comprehensive benefits package to support your wellbeing and worklife balance. Our benefits include:
- Medical Dental and Vision Insurance
- Supplemental Benefits:Access to additional benefits such as accident insurance critical illness insurance and more.
- 401(k) Plan:Generous employer match and a range of investment options to help you plan for retirement.
- Paid Time Off (PTO):Flexible PTO to use for personal time or illness.
- Vacation:Paid vacation days to recharge and enjoy time away from work.
- Holidays:Paid holidays to celebrate with family and friends.
- Birthday Off:A paid day off to celebrate your special day.
- Closed Sundays:Enjoy a day off every Sunday for worklife balance.
- And Much Much More:Additional perks and benefits to enhance your overall employee experience.
If you have any questions about our benefits or need more information please reach out to our HR department.
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other characteristic protected by applicable law. We encourage applications from all qualified individuals including those from historically underrepresented groups.
We are dedicated to providing a workplace that is free from harassment discrimination and retaliation. We value and promote a work environment that supports and rewards diverse perspectives experiences and ideas.
Required Experience:
IC
Employment Type
Full-Time
